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Palm Beach State College · 1 month ago

Financial Aid Specialist

Loxahatchee Groves, FL

Full-time

Onsite

Entry Level

1+ years exp

Palm Beach State College is a vibrant institution committed to developing talent and transforming lives. The Financial Aid Specialist plays a crucial role in assisting students with financial aid functions, guiding them through the required documentation and ensuring their needs are met effectively.

AlumniE-LearningEducationHigher EducationUniversities

Responsibilities

Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat

Reviews financial aid documents for students selected for verification to ensure completeness and accuracy

Processes and logs received documents in the system

Updates multiple required fields in Financial Aid systems to identify file as ready to be verified, packaged and subsequently disbursed

Gather routine oral information from, or make oral requests of, other administrative, maintenance or clerical employees and outside vendors, customers, or the public

Liaison among departments, functions or groups, within the College. Communicate information to appropriate personnel

Welcomes and assists persons who come into the department

Assists students and personnel with operating office equipment such as personal computers, printers, copying machines, and software programs, providing training when necessary

Performs other job-related duties as assigned

Qualification

Financial Aid SystemsMicrosoft OfficeFERPA KnowledgeCustomer ServiceAttention to DetailEffective Communication

Required

High school diploma or GED with additional training related to the position

One year of related experience

Microsoft Office Professional or similar application

Family Educational Rights and Privacy Act (FERPA) within 30 days of employment

Attention to detail while maintaining effective time and task management

Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public

Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Regular physical attendance required

Must not be debarred from Title IV Programs, and not in default on Title IV student loans

Some periods throughout the year will require extended work hours including nights, weekends, and college closures