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Fifth Third Bank · 1 hour ago

Senior Mortgage Collector--Onsite Cincinnati, Ohio

Cincinnati, OH

Full-time

Onsite

Mid, Senior Level

2+ years exp

Fifth Third Bank is a reputable banking institution dedicated to connecting great people to great opportunities. The Senior Mortgage Collector will assist consumers and mortgage loan customers in default, guiding them towards workout alternatives while managing loss mitigation efforts to minimize potential losses on delinquent loans.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Utilize in-depth knowledge of loss mitigation options to manage a portfolio of accounts in late stages of delinquency (approaching charge-off status)

Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives

Contacts delinquent customers to obtain payment commitments

Makes collection/demand calls with an account load defined by applicable capacity model

Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that maximizes customer satisfaction and investor return

Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management

Identify, evaluate and resolve reasons for delinquency

Explain all workout options within company/investor/insurer guidelines and know the requirements of each

Skip tracing accounts for possible leads to locate and contact customers

Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system

Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention

Ensures that all requested documentation has been received by the customer

Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all guidelines

Record all collection efforts via the collection system

Recommend additional actions with management assistance on delinquent accounts

Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate

Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit

Assists with training of new hires

Qualification

Loss MitigationMortgage Default KnowledgeDebt CollectionAnalytical SkillsCustomer ServiceMicrosoft OfficeCommunication SkillsNegotiation Skills

Required

High School Diploma or equivalent required

Minimum two years collection, support or related customer service experience

Knowledge of basic mortgage default timelines/procedures (bankruptcy/escrow/foreclosure)

Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies

Required to know & adhere to FDCPA/Privacy Act/state laws as well as other bank policies in regards to collection guidelines

Excellence in consulting and advising customers via telephone and written communication

Excellent customer service skills with both external and internal customers

Excellent communication, comprehension, listening and negotiation skills

Ability to meet deadlines and work independently with medium level of supervision

Ability to analyze and suggest resolution to problems

Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy)

Strong analytical, problem solving and mathematical skills

Must be able to work in a team environment to interact well with employees and all levels of the organizations

Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate

Preferred

Loss Mitigation experience is preferable but not required

Foreclosure, bankruptcy and REO experience preferred

Benefits

Comprehensive benefits

Incentive compensation plan

Company

Fifth Third Bank

Glassdoor3.7

Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees