American Addiction Centers · 1 month ago
Veteran Community Liaison (Business Development)
US-AL-Huntsville
Full-time
Onsite
Mid Level
3+ years expAmerican Addiction Centers (AAC) is a leading provider of comprehensive addiction treatment services, dedicated to helping individuals overcome substance use disorders and achieve long-term recovery. In this role, you will serve as a critical liaison between VA centers and treatment facilities, advocating for veterans and fostering strong referral relationships to ensure a seamless patient referral process while driving the growth of veteran-focused treatment programs.
Addiction TreatmentHealth CarePharmaceutical
Responsibilities
Identify and target military and VA referral sources through cold calls and follow-up outreach when phone attempts are unsuccessful
Develop and execute strategic outreach plans, including a focus on diversifying referral sources with at least five different community partners per month
Reactivate inactive community partners and transition partners from referral-only to active admissions
Responds immediately to inquiries and referrals
Track all outreach efforts and referral metrics in Salesforce, ensuring 95% accuracy in recording activities
Analyze referral data to identify trends in community partner engagement and refine strategies for increasing referrals and admissions from VA sources
Conduct in-person or face-to-face meetings with existing community partners daily, ensuring strong relationship management and retention
Deliver at in-service presentations per month to educate partners on the company’s treatment programs for veterans
Actively maintain relationships with referral sources by providing resources, tours, and timely follow-up for continued engagement and satisfaction
Attend & participate in local events and conferences where applicable
Maintain accurate records of all interactions, meetings, and referral activities in Salesforce, ensuring that all outreach is properly documented and tracked
Schedule meetings, tours, and presentations with community partners, and ensure timely follow-ups are logged in the CRM
Use Salesforce to track the development of community partners, monitoring their transition from referral-only to active admissions status
Serve as a liaison between VA centers and the company’s treatment facilities and advocate to veterans ensuring smooth communication and coordination between the referral source and the admissions departments for timely patient placement
Communicate with veteran on referral options and educate veteran on process
Work closely with the admissions and inside call center teams to coordinate patient placements and provide timely updates on referral status
Collaborate with clinical staff to ensure that veterans referred for treatment receive appropriate care and attention based on their specific needs
Share feedback and insights from community partners to improve the effectiveness of VA outreach initiatives across the organization
Qualification
Required
Bachelor's degree in business, marketing, healthcare administration, or a related field is preferred
Must have 3-5 years of experience in outside sales or business development, specifically within healthcare or behavioral health settings
Proven success in managing relationships with VA centers, military organizations, or community health providers
Familiarity with CRM systems, particularly Salesforce, and experience managing referral pipelines and sales metrics
Strong relationship-building and communication skills to foster trust with VA centers and referral partners
Excellent presentation and public speaking skills for delivering educational in-services and tours
Data-driven approach to prospecting, with the ability to analyze trends and adjust strategies to achieve KPIs
Ability to adapt to frequent priority changes
Self-starter with a high level of initiative and the ability to work independently in a fast-paced environment
Empathy and compassion for individuals struggling with addiction, especially veterans and active-duty military
Resilience and persistence in overcoming obstacles and meeting outreach goals
Valid driver's license, and ability to pass an MVR check
Preferred
Relevant certifications in behavioral health, addiction treatment, or veteran services are advantageous
Extensive industry knowledge and experience can be considered in lieu of formal education
Company
American Addiction Centers
American Addiction Centers is a national behavioral healthcare provider focused on addiction treatment and rehabilitation.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$124.97MKey Investors
Deerfield
2020-01-30Post Ipo Debt· $12M
2015-10-01Post Ipo Equity· $100M
2015-07-03IPO
Leadership Team
Fred Trapassi
NE Region CEO
Joy Sutton
Vice President of Brand and Communications
Recent News
Behavioral Health Business
2025-08-26
Company data provided by crunchbase