Apply on Employer Site

Citizens · 4 days ago

Development Consultant, Talent and Performance Enablement

Stamford, CT

Full-time

Hybrid

Senior Level

$148K/yr - $186K/yr

Citizens is a company focused on cultivating high performance and career growth. As a Development Consultant, you will drive the evolution of talent and performance enablement practices, oversee current processes, and partner with senior leadership to implement a reimagined talent strategy.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Lead the convergence of performance enablement and talent management into a unified, data-informed, manager-enabled, and always-on ecosystem

Lead the redesign and execution of the annual OKR (objectives, key result) process, in partnership with key stakeholders

Champion enterprise-wide change initiatives, driving adoption and engagement of new practices

Partner with key stakeholders (HR, Technology, Finance, Office of Inclusion) to co-create and implement innovative solutions

Activate insights from Citizens Talent Matters (talent marketplace), Organizational Health Survey, and other data sources to inform strategy and talent decisions

Establish and monitor success metrics and KPIs for all enablement and talent initiatives

Provide strategic oversight of the existing performance enablement process (including Officer Title promotion process), supported by a seasoned program manager

Manage execution of enterprise-wide talent management, including annual talent review (tech platform management, collection of data from all business units, analysis of key trends across identified talent population, design of enterprise deck, etc.)

Address friction in current processes (e.g., manual data collection) and drive continuous improvement

Ensure compliance with regulatory and audit requirements

Partner with Head of Talent to architect and implement an AI-native, skills-driven talent review and succession process

Shift the organization toward continuous, dynamic reviews, real-time insights, and democratized leadership visibility

Streamline workflows, reduce bias, and activate inclusive, skills-based pipelines

Determine tools required for manager upskilling to drive accountability and support effective execution of processes

Manage, coach, and develop direct reports, fostering a culture of growth, collaboration, and high performance

Empower team members to execute current processes and contribute to future-state innovation

Provide strategic guidance and support to colleagues executing the existing processes

Qualification

Data analysisChange managementCoachingStrategic thinkingInclusive leadershipAI-enabled talent practicesSuccession planningContinuous improvementInfluenceEquityInclusionAdaptabilityCommunication

Required

Strategic thinking and problem-solving

Data analysis and technology fluency (AI, HR platforms)

Change management and stakeholder engagement

Coaching, feedback, and executive development frameworks

Inclusive leadership and collaboration

Strong customer-centric mindset

Persistence and resilience in the face of challenges

Embrace continuous learning to adapt and grow in a dynamic environment

Preferred

Advanced skills in AI-enabled talent practices

Succession planning and talent mobility

Continuous improvement and process optimization

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828