WellBe Senior Medical · 1 month ago
HR Operations Manager
Chicago, IL
Full-time
Hybrid
Senior Level
$98K/yr - $145K/yr
5+ years expWellBe Senior Medical is seeking an HR Operations Manager responsible for elevating the employee experience and ensuring operational excellence across HR services. This role leads the day-to-day operations of the HR Service Center, delivering consistent, high-quality support to employees, managers, and the HR team.
Health CareHome Health CareMedical
No H1B
Responsibilities
Design and oversee the HR Service Center, managing tier 1 inquiries and ensuring timely, accurate, and empathetic support
Lead daily operations of the Service Center team, prioritizing and delegating tasks related to new hires, offboarding, data changes, general inquiries, and reporting
Ensure exceptional service delivery through accurate processing of HR transactions and prompt resolution of inbound requests via multiple channels (HRIS, ticketing systems, etc.)
Act as an escalation point for complex HR cases, collaborating with HR Business Partners, Payroll, HRIS, and Centers of Expertise (COEs) as needed
Maintain and optimize HR knowledge content and standard operating procedures to support scalability and consistency
Partner with internal teams to identify and implement continuous improvement opportunities in HR processes and service delivery
Support change management and transformation efforts aimed at enhancing the employee experience and operational efficiency
Monitor and report on team performance, service metrics, and KPIs to inform decisions and improve service outcomes
Ensure compliance with internal policies and external regulations, contributing to a high-performing and compliant workplace
Guide and mentor HR Operations team members on company policies, programs, and best practices
Provide regional HR support as needed, adapting services to meet location-specific requirements
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience
5-7 years of progressive experience in HR Shared Services or HR Operations, including 3+ years in a people management role
Proven track record in managing HR operations, service delivery, and transactional excellence
Experience developing and interpreting HR metrics, KPIs, and dashboards
Strong problem-solving skills with the ability to analyze data and drive actionable insights
Excellent verbal and written communication skills, with the ability to simplify and explain complex HR topics
High degree of professionalism, discretion, and integrity when handling sensitive employee information
Strong leadership and interpersonal skills with the ability to build relationships across all levels of the organization
Preferred
Experience with Dayforce and/or iCims preferred
Company
WellBe Senior Medical
WellBe Senior Medical offers physicians, nurses, clinicians along with home care services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CVS Health Ventures
2024-01-07Series Unknown
Leadership Team
Joshua Aubey
Chief Compliance & Privacy Officer
Mike Stuart
Chief Growth Officer
Recent News
2025-08-22
2025-07-08
Company data provided by crunchbase