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Hilltop Holdings · 1 month ago

Senior Teller/Customer Service Representative

2500 Legacy Drive, Frisco, TX, 75034, US

Full-time

Onsite

Senior Level

Hilltop Holdings is a financial institution seeking a Senior Teller/Customer Service Representative. The role involves processing financial transactions, assisting customers with account-related duties, and providing support to front-line staff with complex transactions.

BankingFinancial Services

Responsibilities

Process a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders

Assist tellers and other front-line staff with more complex transactions

Provide overrides/approvals on escalated transactions

Assist customers with opening accounts

Process check orders

Issue debit cards

Perform general maintenance on existing accounts

Handle other account related duties as needed

Qualification

Financial transactionsCustomer serviceAccount managementCash handlingProblem solving

Required

Experience in processing a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders

Ability to assist tellers and other front-line staff with more complex transactions

Capability to provide overrides/approvals on escalated transactions

Experience in assisting customers with opening accounts, processing check orders, issuing debit cards, and general maintenance on existing accounts