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Netrio · 2 days ago

Service Desk Analyst 1

McKinney, TX

Full-time

Hybrid

New Grad, Entry Level

$48K/yr - $55K/yr

Netrio is a company focused on providing technical support services, and they are seeking a Service Desk Analyst 1 to manage and resolve technical service requests. This role involves triaging support calls, ensuring customer satisfaction, and collaborating with technical teams to maintain client networks.

Cyber SecurityInformation TechnologyIT ManagementNetwork SecurityTelecommunications

Responsibilities

Provide phone support for helpdesk calls

Efficiently triage and resolve service requests, minimizing errors and reducing time per service request

Collaborate with peers and technical staff to ensure first-call completion

Consistently meet remote support response standards on a day-to-day basis

Ensure customer satisfaction by confirming the resolution of each service request after completion

Work with peers and technical staff to facilitate the transition of work to the appropriate team

Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps

Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity

Deploy and maintain managed service offerings for client networks

Proactively maintain client networks remotely, in accordance with documented standards

Qualification

Technical supportCustomer serviceIT training programNetwork management toolsContinuous improvementAttention to detailTime managementCollaboration

Required

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field

Ability to triage technical support calls in a call center environment

Strong customer service skills with the ability to communicate technical information clearly to non-technical customers

Ability to work quickly and accurately with strong attention to detail

Ability to follow written procedures and document work thoroughly

Preferred

Experience in technical support or service request management in a remote support environment

Familiarity with client network management and monitoring tools

Benefits

Competitive salary

Comprehensive benefits package

Wellness programs and professional development opportunities.

Company

Netrio

NETRIO is a Managed Services Provider supporting a wide variety of technology assets and services for small to medium sized organizations.

Founded in 2003

Mckinney, Texas, USA

201-500 employees

https://www.netrio.com/

Funding

Current Stage

Growth Stage

Leadership Team

Mark Clayman

CEO

Peter Salamanca

Chief Operating Officer

Recent News

PR Newswire

Netrio Named MSSP of the Year at the 2025 MSP Titans of the Industry Awards

2025-12-17

PR Newswire

Netrio Unveils M&A Technology Diligence and Integration Services

2025-12-08

PR Newswire

Netrio Appoints Bobby Hall as Vice President of Channel Sales

2025-10-31

Company data provided by crunchbase