Customer Service Monitoring Representative jobs in United States
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ADT · 2 days ago

Customer Service Monitoring Representative

positionRochester, NY
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$17.50/hr - $19/hr
date0+ years exp

ADT is a leading provider of electronic security and monitoring services for residences and small businesses. The Customer Service Monitoring Representative plays a critical role in monitoring alarms and dispatching authorities, ensuring customer safety and satisfaction.

Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
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H1B Sponsor Likelynote

Responsibilities

Monitoring and dispatching proper authorities for residential and small business alarms
Contacting appropriate responsible parties
Handling incoming alarm calls and placing outgoing calls to verify alarm activity
Dispatching the proper authorities
Notifying responsible parties
Paying attention to detail while documenting alarm handling procedures within the alarm screens
Completing alarm processing in accordance with departmental procedures
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs
Receiving inbound calls related to alarm call back inquiries

Qualification

Customer service experienceTechnical aptitudePrioritization skillsProblem solving skillsHigh school diploma

Required

High school diploma or equivalent required
Minimum of six (6) months of customer service experience required
Ability to be licensed in multiple states
Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Benefits

Paid Training
Pet insurance
401k + matching
Comprehensive medical benefits
Tuition reimbursement for academic pursuits
Adoption assistance
Volunteer opportunities
Childcare and eldercare resources
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off
6 paid holidays

Company

ADT

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Glassdoor2.9
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ADT is a security company that provides smart home solutions and business security.
dateFounded in 1874
location
Boca Raton, Florida, USA
people-size1001-5000 employees
web-link
http://www.adt.com

H1B Sponsorship

ADT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)

Funding

Current Stage
Public Company
Total Funding
$4.1B
Key Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary

Leadership Team

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Jim DeVries
Chairman, President and Chief Executive Officer
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Jeff Likosar
President, Corporate Development and Chief Financial Officer
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Recent News

EIN Presswire
2026 America’s Most Trusted® Rankings Released for Home Safety Categories
2026-01-07
thefly.com
ADT Inc. appoints Miller as EVP, Chief Marketing & Communications Officer
2025-12-24
MarketScreener
ADT appoints Kim Miller as EVP & Chief Marketing & Communications Officer
2025-12-22
Company data provided by crunchbase