Smilow Cancer Hospital · 1 month ago
Information Associate
New Haven, CT
Full-time
Onsite
Entry, Mid Level
2+ years expSmilow Cancer Hospital is committed to providing excellent patient care and support. The Information Associate plays a vital role in facilitating communication, managing medical records, and ensuring customer satisfaction within the hospital setting.
Hospital & Health Care
Responsibilities
Screens and refers incoming phone calls and directs patients and families to ensure that accurate and timely department communication is facilitated and that the Department is represented in a positive manner
Provides all support and clerical assistance to patients, families, staff (both departmental and hospital), and community contacts with the greatest consideration and highest regard for customer satisfaction as observed by supervisor
Develops and performs a variety of duties in support of staff and enhances the efficient functioning of the department
Maintains the department's statistic including updates, reports, communications, census to staff and management team as observed by the supervisor
As required by supervisor, performs related duties within the department
Shares responsibility for inventory of all office supplies and forms to ensure efficient utilization of department resources and staff time as observed by the supervisor
Demonstrates commitment to personal career growth and competency to facilitate personal growth and job satisfaction as observed by the supervisor
Assists in the cross-training of new employees on the functions of the support staff as observed by the supervisor
Qualification
Required
Graduation from high school, including or supplemented by secretarial coursework, or equivalent training and experience
Two (2) to three (3) years administrative clerical experience preferably in a patient care environment
Prior computer usage required
Excellent communications, interpersonal, coordinative, and organizational skills
Ability to read computer screens, forms, and other documents and follow written and oral instructions
Ability to write clearly and legibly
Ability to make simple mathematical computations
Substantial keyboarding skills
Ability to work in a fast-paced, changing environment
Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgment and excellent customer relation skills
Company
Smilow Cancer Hospital
At Smilow Cancer Hospital at Yale New Haven, hundreds of specialists are changing the face of cancer treatment.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Kortmansky
Associate CMO for Network Medical Services, Chief Network Officer
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