Google · 6 hours ago
Technical Solutions Developing Manager, Google Cloud
Austin, TX
Full-time
Hybrid
Director/Executive
$171K/yr - $254K/yr
13+ years expGoogle is a leading technology company, and they are seeking a Technical Solutions Developing Manager for their Google Cloud team. The role involves leading a team of engineers to provide exceptional technical support and collaborating with various internal teams to enhance customer experience and resolve issues.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Lead, coach, and develop a team of engineers. Set and communicate priorities that support organizational goals to deliver premier technical support for Google Cloud customers
Provide 24/7 global support as part of a team of Engineers and Consultants, which may include non-standard hours, to manage high-profile escalations and improve the customer experience
Collaborate with internal teams (TAM, CE, Product, Engineering) to understand customer needs, advocate for their success, and enhance the customer experience
Translate customer feedback into concrete product improvements by partnering with Product Management and Engineering to identify and escalate trends and issues
Manage real-time production incidents with Software Engineering and SRE, ensuring timely issue identification and clear customer communication
Qualification
Required
Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process)
13 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
5 year of experience managing a technical, customer-facing team
Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design
Preferred
8 years of experience in technical consulting, supporting large enterprise customers with high service-level objective and service-level agreement requirements
3 year of experience managing a technical, customer-facing team
Experience with AI/ML models, frameworks, and cloud-based deployments
Experience with managing hosted services/SaaS
Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or operating systems
Familiarity with one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7866)
2024 (8872)
2023 (9683)
2022 (11627)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
The Indian Express
2025-10-08
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2025-10-04
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