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Chase · 1 month ago

Senior Product Associate - Digital Servicing Experiences

880 Powder Mill Rd, Wilmington, DE, 19803, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Chase is one of the world’s most innovative financial organizations, and they are seeking a Senior Product Associate in Digital Servicing Experiences. In this role, you will leverage product development expertise and user research to enhance digital self-service customer experiences and collaborate with cross-functional teams to drive product innovation and optimization.

BankingFinancial Services

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

Considers and plans for upstream and downstream implications of new product features on the overall product experience

Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Writes the requirements, epics, and user stories to support product development