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Papaya Global · 2 months ago

Account Manager Team Lead, US

New York, NY

Contract

Onsite

Senior Level

5+ years exp

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. As a Team Lead, you’ll be a key leader in nurturing and expanding strategic-level client relationships while overseeing a regional account management team to drive revenue opportunities and ensure world-class service delivery.

Data IntegrationEmploymentFinTechHuman ResourcesRecruitingSaaS

Responsibilities

Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals

Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction

Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments

Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align Papaya’s solutions with their evolving workforce strategies

Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization

Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences

RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews

Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary

Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence

Qualification

Account ManagementClient Relationship ManagementLeadership SkillsCRM ProficiencyAnalytical MindsetCoaching SkillsCustomer OrientationNegotiation SkillsCommunication Skills

Required

Bachelor's degree in Business, Marketing, or a related field

4+ years' experience in a team lead or managerial role within account management or sales

5+ years' experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments

Proven ability to build and nurture client relationships across mid to strategic levels

Strong leadership, coaching, and motivational skills

Exceptional interpersonal, negotiation, and communication skills

Proficiency in CRM platforms (e.g., Salesforce) and project management tools

Analytical mindset with strong problem-solving abilities

Comfortable working cross-functionally in a fast-paced, global organization

Deep customer orientation and passion for delivering exceptional service