Atlas Copco · 2 hours ago
Field Applications Engineer - Process Software
Auburn Hills, MI
Full-time
Hybrid
Senior Level
5+ years expAtlas Copco is a global technology leader with a rich history focused on sustainability and innovation. The Field Applications Engineer for Process Software will act as a technical liaison between customers and R&D teams, ensuring successful software delivery and support while collaborating with cross-functional teams to enhance customer satisfaction.
Building MaintenanceBuilding MaterialCommercialIndustrial
Responsibilities
Serve as the technical liaison between customers and global R&D teams in Germany and Sweden to ensure successful delivery, installation, and operation of the Error Proofing software solution
Support customer installations by performing onsite troubleshooting, diagnostics, and issue resolution
Collaborate with cross-functional teams—including Software Engineering, Service, and Sales—to ensure alignment, transparency, and high levels of customer satisfaction
Participate in agile development ceremonies and provide field insights to help guide product enhancements and future development needs
Assist in preparing technical presentations, training sessions, and demonstrations for internal teams and customers
Understand customer requirements, analyze system performance, and document findings in a structured and organized manner
Monitor and escalate technical issues, risks, or project deviations to appropriate stakeholders
Maintain strong, sustainable customer relationships by offering proactive technical support and guidance
Manage multiple customer engagements simultaneously while working independently in a fast-paced environment
Stay informed on industry trends, standards, protocols, and application environments to support continuous improvement efforts
Travel domestically and internationally as needed to support customers and project activities
Qualification
Required
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related technical field (or equivalent experience)
5+ years of relevant experience in software engineering, field application engineering, or technical support
Experience working within modern agile frameworks such as SCRUM and/or SAFe
Strong structured problem-solving skills with the ability to document technical issues clearly and thoroughly
Solid understanding of modern software architecture, development practices, and debugging methodologies
Excellent communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences
Preferred
Experience with manufacturing environments, automation systems, or on-site technical problem solving is considered a plus
Benefits
Professional Development: Opportunities for growth, training, and career advancement.
Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
Family Support: Paid Maternity & Parental Leave.
Wellness Perks: Gym, Education, and Health Reimbursements.
Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.
Company
Atlas Copco
Atlas Copco manufactures industrial tools and equipment.
10001+ employees
H1B Sponsorship
Atlas Copco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
E
Eduard Franckel
Founder
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