Signature Retail Services · 1 month ago
Strategic Retail Program Manager
Aurora, IL
Full-time
Onsite
Senior Level
$75K/yr - $90K/yr
5+ years expSignature Retail Services is seeking a driven, client-focused Program Manager to lead national retail service programs for their brand and retail partners. The role involves translating client goals into actionable plans, ensuring program execution, and providing performance analysis to drive long-term success.
E-CommerceInformation TechnologyRetail
Responsibilities
Serve as the main point of contact for clients, fostering strong relationships built on communication, transparency, and trust
Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for field, operations, scheduling, and internal support teams
Lead the full lifecycle of retail service programs—including planning, launch, execution, reporting, and ongoing optimization
Partner closely with operations, field leadership, scheduling, and training functions to ensure flawless execution across national programs
Support program launches, resets, promotional initiatives, continuity service cycles, and special projects
Manage escalations, troubleshoot store-level issues, and ensure timely resolution of merchandising, inventory, or compliance concerns
Monitor program performance, execution quality, compliance, and field feedback through reporting and audits
Analyze field data, retailer insights, inventory indicators, and POS performance trends to identify opportunities and risks
Build and deliver polished, executive-ready presentations highlighting program results, actionable insights, and strategic recommendations
Partner with internal reporting teams to refine dashboards, tracking tools, and KPI frameworks
Work closely with vendor partners, client teams, and retail partners (Home Depot, Lowe’s, and others) to align on program goals, execution priorities, and communication cadence
Coordinate with print/fixture teams for POP, signage, and merchandising asset deployment as needed
Support change management efforts tied to new programs, program enhancements, or retailer-driven updates
Track program budgets, timelines, deliverables, and performance against KPIs
Identify process improvements and opportunities to streamline execution across teams
Ensure all deliverables meet Signature Retail Services’ quality standards for accuracy, professionalism, and impact
Qualification
Required
5+ years of experience in retail program management, account management, merchandising, field operations, or related roles
Strong understanding of Home Improvement retailers (Home Depot, Lowe's) or similar big-box environments
Exceptional communication and relationship-building skills, including experience partnering with executive-level stakeholders
High proficiency in Excel (pivot tables, formulas, tracking tools) and PowerPoint (executive-ready presentations)
Strong analytical mindset with the ability to translate data into insights and action plans
Proven ability to manage multiple priorities in a fast-paced environment with strong attention to detail
Demonstrated success collaborating across cross-functional teams such as operations, field leadership, scheduling, and vendor partners
Solutions-oriented approach with strong problem-solving skills and a proactive mindset
Benefits
Competitive salary with performance-based annual bonus
Comprehensive benefits: medical, dental, and vision
Paid time off
401(k) with company match
Company
Signature Retail Services
Signature Retail Services is a retail company providing fixture installation services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase