The Charleston Place · 2 days ago
Assistant Front Office Manager
Charleston, SC
Full-time
Onsite
Mid, Senior Level
3+ years expThe Charleston Place is a luxury hotel seeking an Assistant Front Office Manager to supervise front office staff and ensure excellent customer service. The role involves overseeing daily operations, managing guest interactions, and maintaining hotel standards in a professional environment.
Hospitality
Responsibilities
Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests, and that hotel standards are being maintained
Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews
Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner,and introduce guests personally to front desk agents
Assist with luggage and storage concerns
Anticipate and handle guest issues and concerns
Escort VIP’s to rooms whenever possible
Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby
Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, the front desk, the bell stand, and the bell closet, keeping them all in peak condition
Coach and counsel bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance
Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries
Assign duties for shifts; assist in the opening and closing of shifts
Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations
Ensure operations proceed smoothly in conjunction with arrivals/departures and the occupancy level of the hotel
Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments
Review and analyze daily balance summaries, current room status reports, and incoming arrival reports
Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed
Qualification
Required
Understanding of the luxury & quality environment
College or Vocational Degree required
Minimum three years' experience in the Front Office of a Four or Five-Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience
Regularly required to stand, walk, talk, and hear
Company
The Charleston Place
Welcome to The Charleston Place—a BHC experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase