Apply on Employer Site

Under Armour · 1 month ago

Sr. Manager, Sales Operations

Baltimore, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$135K/yr - $169K/yr

8+ years exp

Under Armour is committed to empowering those who strive for more, and they are seeking a Senior Manager for Sales Operations. This role is responsible for driving sales operational excellence through strategic process optimization and cross-functional collaboration, enhancing productivity and ensuring compliance and accuracy across tools and systems.

ApparelDelivery ServiceFitnessInnovation ManagementInternetShoppingSporting Goods

No H1B

Responsibilities

Lead and evolve the Sales Operations function through efficient, scalable processes and clearly defined, accountable roles and responsibilities aligned with key business partners

Develop and implement end-to-end operational workflows (OBM, product data flow, pricing, B2B, and seasonal tools) that improve sales productivity and ensure compliant, accurate data across systems

Drive cross-functional collaboration with Sales, Product, Merchandising, Marketing, Finance, and SAP project teams to align on requirements, streamline information flow, and support system transitions

Create actionable KPIs, reporting tools, and operational dashboards that provide visibility into performance, customer service, and compliance

Build a centralized, user-friendly Wholesale knowledge hub and communication framework to enhance education, consistency, and accountability

Lead the creation of a scalable Wholesale Onboarding Program and the Sales Playbook to support training, knowledge sharing, and sales readiness

Manage process improvements for budget-sensitive areas (e.g., samples) by proposing cost-effective, auditable, and customer-aligned solutions

Serve as a change leader—strengthening organizational understanding of end-to-end dependencies, encouraging ownership mindsets, and reinforcing a sales-centric, team-oriented culture

Assess and enhance current state processes while delivering future-state recommendations that increase efficiency, accuracy, and customer satisfaction

Develop forward-looking operational strategies and long-term organizational design recommendations to build a sustainable, high-impact Sales Operations team

Qualification

Sales OperationsProcess OptimizationSAPERP ExperienceCross-functional CollaborationKPI DevelopmentOperational DashboardsTeam LeadershipStakeholder ManagementCommunication SkillsProblem-solving SkillsProject Management

Required

Bachelor's degree with typically 10 years of relevant experience OR Master's degree with typically 8 years of relevant experience OR Typically 14 years of relevant experience without degree

Typically 3 - 5 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise

Significant experience in Sales Operations, Wholesale Operations, or related fields within consumer goods, retail, or similar industries

Demonstrated success designing and implementing end-to-end operational processes, tools, and reporting frameworks

Strong understanding of sales systems, data flows, and process governance; experience with SAP or ERP transitions strongly preferred

Proven ability to collaborate cross-functionally and translate feedback into scalable, business-aligned solutions

Skilled in setting KPIs, analyzing operational data, and using insights to drive decisions and improvements

Strong leadership capabilities with experience developing teams, defining roles & responsibilities, and driving cultural and organizational change

Ability to balance strategic thinking with tactical execution in a fast-paced, evolving environment

Exceptional communication, problem-solving, and stakeholder management skills

Demonstrated ability to manage complex projects, including system migrations, process redesign, and cross-functional initiatives

Benefits

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community

Under Armour Merchandise Discounts

Competitive 401(k) plan matching

Maternity and Parental Leave for eligible and FMLA-eligible teammates

Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being