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Ourisman Automotive Group · 3 weeks ago

Front Desk Receptionist / Customer Service Representative

Fairfax, VA

Full-time

Onsite

New Grad, Entry Level

$12/hr - $16/hr

Ourisman Automotive Group is a family-owned and operated dealership seeking a Front Desk Receptionist / Customer Service Representative to provide a professional customer experience. The role involves greeting customers, managing phone inquiries, scheduling appointments, and maintaining front desk operations in a fast-paced automotive environment.

Automotive

Responsibilities

Greet customers professionally and assist with check-in and pick-up

Answer incoming phone calls and direct inquiries appropriately

Schedule estimates, repairs, and follow-up appointments

Assist customers with basic repair status questions and general information

Coordinate with estimators, managers, and technicians as needed

Maintain accurate customer and repair records in the system

Keep the front desk and lobby clean, organized, and presentable

Support customer satisfaction and delivery process

Qualification

Customer service experienceCommunication skillsBasic computer skillsMultitaskingProfessional appearanceInterpersonal skills

Required

Customer service or receptionist experience required

Strong communication and interpersonal skills

Professional appearance and positive attitude

Ability to multitask and stay organized

Basic computer skills and phone etiquette

Excellent communication skills

Outgoing and positive demeanor

Professional presentation

Punctual nature and ability to handle schedule flexibility

A professional appearance

Preferred

Automotive, Dealership, Or Collision Center Experience Preferred (not Required)

Benefits

Benefits package available (medical, etc.)

Company

Ourisman Automotive Group

Ourisman Automotive Group - Ourisman Chevrolet of Baltimore, Ourisman Chevrolet of Bowie, Ourisman Chevrolet of Rockville, Ourisman Chrysler Dodge Jeep Ram Fiat of Baltimore, Ourisman Chrysler Dodge Jeep Ram of Bowie, Ourisman Chrysler Dodge Jeep Ram of Clarksville, Ourisman Tri-State Ford, Genesis of Bowie, Ourisman Honda of Laurel, Ourisman Hyundai of Bowie, Ourisman Kia of Catonsville, Ourisman Kia of Fairfax, Lotus of Washington D.C., Ourisman Mazda of Rockville, Ourisman Tri-State Subaru, Ourisman Toyota 40, Ourisman Volkswagen of Laurel, Ourisman Volkswagen of Rockville and our Ourisman Group of Collision, Centers.

Founded in 1921