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Coast Counties Peterbilt PacLease · 1 month ago

Service Coordinator/Service Writer for Heavy Duty Truck Dealer

Paso Robles, CA

Full-time

Onsite

Entry, Mid Level

$50K/yr - $70K/yr

2+ years exp

Coast Counties Peterbilt PacLease is a heavy-duty truck dealer seeking a Service Coordinator to assist the Service Manager in the day-to-day operations of the Service Department. The role involves organizing service work, communicating with customers and technicians, and maintaining quality repairs while handling administrative functions.

AutomotiveLogistics

Responsibilities

Meet with the Service Manager, Service Writer and the Service Technicians each morning to establish repair strategies based on the turnover notes, dispatch sheets, and job priorities

Participate in a “Daily Pre-work Communication Meeting” with all service technicians at their assigned start times. Minimum content to be review = assigned jobs, jobs to be assigned & customer expectations, safety tip; along with other relevant topics (current technician proficiency)

Assign Repair Orders based on skills / abilities & inform technicians of expectations and time allowance on each repair before, during and after a repair order is being processed

Assist technicians as needed with diagnostics and troubleshooting

Review repairs in process as to timeliness and QUALITY

Provide Daily RO updates to all department & branch stakeholders plus customers using SmartLINQ Service Management aka Decisiv

Reconcile payroll day to day

Review technician write-ups for accuracy and completeness

Coordinate with the warranty manager/perform warranty administration as needed

Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored

Coordinate with the rear parts counter on repairs waiting for parts

Coordinate with the truck sales man

Maintain a clean shop environment

Maintain the readiness and proper working condition of the shop tools

Prepare accurate repair estimates

Daily use of Decisive to provide updates on current repairs in process on a regular basis

Provide current product updates and service bulletins to technicians

Assist the Service Manager in helping maintain training requirements by recommending needed training and the proper technician for each specific training class

Assist the Service Manager in the discipline of technicians due to poor work performance by the recommending or issuing of verbal and written warnings and by recommending the need for suspension or termination of technicians

Perform performance appraisals for technicians on his shift and assist the Service Manager to determine future goals and wage increases

Assist the Service Manager in the interviewing and hiring of new technicians

Assist the Service Manager in maintaining a dealership prescribed standard (manual) for proper hours for repairs

Assist the Service Manager in establishing departmental goals and forecasts for each day and aid in accomplishment of these goals

Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc

Maintain daily contact with service customers as needed. Check repair status and update customers as to changes in promised completion time or change in estimate to complete repairs. All updates to customers using SmartLINQ Service Management aka Decisiv

Open and close repair orders as needed

Handle routine complaints, concerns and adjust repair invoices with the support of the Service Manager

Work with the credit department to maintain proper credit status on each repair order