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CenterLine (Windsor) Limited · 4 weeks ago

Helpdesk Analyst

Fontana, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Centerline is a company that designs, builds, and maintains critical infrastructure across North America. The Help Desk Analyst will provide technical support to end-users, troubleshoot hardware and software issues, and ensure a seamless IT support experience.

Machinery Manufacturing

Responsibilities

Onboarding new employees which includes building out laptops and mobile devices

Replace laptops when necessary due to failures or performance issues

Provide first-line support to end-users for hardware, software, and network-related

Diagnose and resolve technical problems promptly and efficiently

Support Windows-based operating systems, including Windows 10 and 11

Create, manage and troubleshoot Office 365 and Google Workspace user accounts

Troubleshoot Windows OS issues and perform necessary updates and patches

Assist users with hardware setup, configuration, and troubleshooting

Coordinate equipment repairs or replacements when necessary

Maintain an inventory of hardware assets

Install, update, and troubleshoot software applications in a Windows environment

Provide guidance on software usage and best practices

Create and maintain detailed documentation of support processes and resolutions

Develop and update user guides and knowledge base articles

Deliver exceptional customer service by addressing user inquiries and concerns in a professional and courteous manner

Provide user training on IT tools and procedures as needed

Qualification

Windows operating systemsTroubleshooting hardwareTroubleshooting softwareOffice 365Google WorkspaceMulti-taskingCommunicationProblem-solving abilitiesAttention to detail