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Leupold + Stevens, Inc. · 2 weeks ago

Technical Service Representative 1 (Products - Sports Optics)

Beaverton, OR

Full-time

Hybrid

Entry Level

$18/hr - $20.50/hr

1+ years exp

Leupold + Stevens, Inc. is a manufacturer of high-quality optical products based in Oregon. They are seeking a Technical Service Representative to provide technical support, answer product inquiries, and assist customers with product issues and orders.

Manufacturing

Growth Opportunities

Responsibilities

Uses technical knowledge to support marketing and sales efforts

Answers product questions, investigates and diagnoses problems and recommends solutions

Provides liaison services between Company and distributors, dealer and end-users

Provides internal and external customers with information on Leupold product specifications, features, and applications

Acts as a technical expert for customers and internal departments

Answers specific questions on product installation, operation, configuration, customization and usage

Recommends products to end users based on intended applications

Identifies opportunities to promote/sell Custom Shop products and services

Performs diagnostic assistance either in person or via other information mediums to ensure proper usage of purchased products

Explains customizations and suggests modifications for end-user applications

Fulfills Leupold product orders, collects payments, and coordinates refunds

Troubleshoots and applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Escalates complex problems to senior level personnel

Evaluates practical applications of new and existing products

Assists in creating and maintaining product and customer databases

Coordinates warranty replacement activity

Researches warranty issues, determines warranty replacement requirements, fills and ensures proper delivery of warranty orders

Qualification

Sports optics knowledgeCustomer service experienceTroubleshooting skillsMicrosoft Office SuiteInterpersonal skills

Required

High school diploma or equivalent and 1-2 years in a Customer Service related field. An equivalent combination of education and experience may be considered

Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications

Ability to coordinate multiple processes to support customer needs and requirements

Strong interpersonal, customer service and troubleshooting skills

Strong computer skills and experience with Microsoft Office Suite applications including Word, Excel, and PowerPoint