Microsoft · 7 hours ago
Business Strategy-Continuous Improvement
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $204K/yr
6+ years expMicrosoft is a leading technology company focused on empowering every person and organization to achieve more. The Business Strategy-Continuous Improvement role aims to enhance operational efficiency and drive innovation through AI transformation and Lean Six Sigma methodologies, collaborating with various teams to implement scalable solutions and optimize performance metrics.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Champion Lean and Six Sigma or similar methodologies to drive enterprise-wide efficiency, reduce waste, and optimize end-to-end workflows
Lead cross-functional initiatives using advanced tools such as SIPOC, DMAIC, and Value Stream Mapping to deliver measurable quality improvements and defect reduction
Facilitate high-impact workshops, root cause analyses, and structured problem-solving sessions to accelerate performance gains
Architect AI-first process reengineering strategies, moving beyond automation to fundamentally redesign workflows for scalability and intelligence
Integrate cutting-edge technologies—including Microsoft Copilot, predictive analytics, and Power Automate—to enhance operational decision-making and streamline execution
Collaborate with stakeholders and role owners to embed AI capabilities into core business processes
Spearhead transformation programs aligned with strategic business objectives and customer-centric outcomes
Design and implement change management frameworks to ensure stakeholder alignment, adoption, and long-term sustainability of improvements
Serve as a trusted advisor to on digital maturity and organizational readiness
Develop and deliver enterprise-level Lean Six Sigma or similar training programs, fostering a culture of continuous improvement and operational excellence
Mentor emerging leaders and teams through structured learning paths, hands-on coaching, and experiential learning
Promote agile experimentation and iterative improvement using frameworks such as Plan-Do-Check-Adjust (PDCA)
Define and operationalize key performance indicators (KPIs) that align with strategic goals and drive accountability
Leverage AI and analytics to monitor, refine, and elevate performance metrics across functions
Conduct post-implementation reviews and success audits to ensure sustained impact and continuous feedback loops
Qualification
Required
Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR equivalent experience
Preferred
Master's Degree in Business Administration or related field AND 6+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 8+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
3+ years experience in Strategy, Management Consulting, and/or Finance
Demonstrated experience leading enterprise-wide process improvement initiatives using Lean Six Sigma or similar methodologies, with a track record of measurable impact on cost, quality, and cycle time
Six Sigma Black Belt certification (or equivalent), with hands-on experience in statistical analysis, structured problem-solving, and process optimization at scale
Proven ability to facilitate executive-level workshops, conduct detailed efficiency and gap analyses, and implement structured, data-driven action plans
Deep expertise in integrating Microsoft AI technologies (Copilot, Azure AI, Power Automate, predictive analytics) into business processes for measurable impact
Experience architecting and implementing AI-first process redesigns, moving beyond automation to create intelligent, adaptive workflows
Familiarity with AI governance, data integrity, and ethical deployment practices in operational contexts
Demonstrated success leading digital transformation initiatives aligned with strategic business goals, delivering tangible outcomes in customer experience, operational efficiency, and employee engagement
Deep experience in organizational change management, including stakeholder engagement, communication planning, resistance mitigation, and adoption measurement
Strong leadership presence with the ability to mentor, coach, and upskill teams in Lean Six Sigma, Agile, and continuous improvement methodologies
Exceptional executive-level communication skills, with a proven ability to translate complex technical concepts and transformation outcomes into compelling narratives for senior audiences
Demonstrated influence skills, with a history of driving alignment and impact at scale in organizations similar to Microsoft Customer Success
Skilled in visualization and storytelling techniques that clarify strategic impact, build alignment across stakeholders, and support informed decision-making at the leadership level
Expertise in KPI design, optimization, and governance, including the use of dashboards, scorecards, and post-implementation reviews to ensure sustained performance and continuous feedback loops
Additional certifications in Agile, Project Management (PMI, PRINCE2), ITIL, or Prosci/ADKAR change management frameworks
Experience designing and delivering enterprise-level Lean Six Sigma training programs and structured learning paths
Practical application of advanced process design, including the ability to reimagine workflows from the ground up to fully leverage digital technologies, unlock new efficiencies, and drive scalable innovation
Strong business acumen with the ability to build and interpret ROI models, effort estimates, and impact assessments
Comfortable operating in ambiguity and driving clarity through structured analysis and storytelling
Experience building business cases for business / technology initiatives with measurable outcomes and stakeholder buy-in
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
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2026-01-16
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