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Guardian Life · 2 days ago

Team Coach - Agile Coach/Scrum Master

New York, NY

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $156K/yr

3+ years exp

Guardian Life is undergoing a transformation in their Digital and Technology organization, and they are seeking a Team Coach to guide the adoption of a product operating model. The Team Coach will focus on improving team performance through agile coaching, facilitating ceremonies, and aligning team goals with product objectives.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

Responsibilities

Coach product teams on agile practices to drive delivery discipline and predictability. Provide 1:1 role-based coaching for Product Owners and other team members to strengthen agile maturity

Leverage coaching methodologies to actively support cross-functional product teams in improving collaboration, accelerating delivery cadence, and achieving measurable outcomes aligned with product goals

Facilitate team-level ceremonies (e.g., planning, stand-ups, retrospectives) to ensure effective collaboration, alignment and dependency management

Actively coordinate interaction with other teams to manage cross-team dependencies and maintain alignment. Escalate blockers to leadership promptly to ensure timely resolution

Foster and coach multiple teams in improving team performance through continued inspection of team practices and testing new approaches

Work with teams to define and develop objectives and key results (OKRs) and ensure strategic alignment to enterprise and value stream level priorities, track progress and achievement of goals through performance dashboards

Guide teams to leverage flow and outcome metrics responsibly to inform their improvement without driving unhealthy behaviors; assist teams with tailored coaching plans and targeted initiatives to drive team performance and maturity

Act as an active member of the Center of Excellence, contributing to standards, best practices and continuous evolution of the operating model

Partner with Product Owners to build and facilitate a strong backlog aligned with product strategy and priorities

Work with stakeholders to support the teams’ needs and maintain alignment with product goals

Ensure the team understands how their work ties back to the product / value stream OKRs

Qualification

Agile coachingScrum frameworkAgile project managementJiraOKR developmentSoftware development lifecycleFacilitationCommunication skillsInterpersonal skills

Required

3-7 years of proven experience in roles such as Scrum master and Agile coach, coaching multiple agile teams in a scaled environment

Strong knowledge of agile frameworks (Scrum, Kanban, SAFe, etc.) with experience in Agile project management practices and ability to lead and reinforce strong team habits

Ability to strongly coach and drive improvements for the team through supportive and adaptive techniques

Experience with agile tooling (e.g., Jira, SPM) and providing best practices for use and adoption across an organization

Experience with OKR development and refinement, and outcome-based performance tracking

Strong understanding of software development lifecycle and technology deliverables

Familiarity with engineering practices such as test automation, CI/CD, and DevOps

Excellent facilitation, communication, and interpersonal skills