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Thomson Reuters · 3 days ago

Customer Success Manager, HVA - Tax

Frisco, TX

Full-time

Hybrid

Mid Level

$91K/yr - $169K/yr

3+ years exp

Thomson Reuters is a global leader in providing trusted content and technology to professionals across various sectors. They are seeking a Customer Success Manager who will manage post-sale relationships, drive product adoption, and ensure customer satisfaction for a portfolio of accounts.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Manage post-sale relationships for a portfolio of accounts

Drive product adoption, usage, and customer satisfaction

Monitor customer health and address risks before they escalate

Collaborate with Account Specialists on renewals and upsell opportunities

Conduct regular check-ins and business reviews to align on goals and outcomes

Leverage data and insights to prioritize outreach and inform engagement strategies

Maintain CRM and Customer Success tools for visibility and accountability

Contribute to process improvements and internal initiatives that enhance the CS function

Qualification

Customer Success ManagementCRM proficiencyData-driven decision makingAccount ManagementRelationship buildingCustomer-centric mindsetProactive approachCommunication skillsOrganizational skillsCross-functional collaboration

Required

Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)

3–5 years in Customer Success, Account Management, or similar role within a SaaS company

Strong relationship-building and communication skills

Customer-centric mindset with a focus on delivering value

Ability to manage a portfolio of accounts with varying needs

Proficiency in CRM and Customer Success platforms

Organized, proactive, and comfortable working cross-functionally

Benefits

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)