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AAA Mountain West Group · 3 days ago

Assistant Branch Manager

Hayward, CA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $135K/yr

2+ years exp

AAA Mountain West Group is dedicated to delivering exceptional service to its members and is seeking an Assistant Branch Manager to oversee branch operations and sales functions. This role involves supervising Team Members, driving sales, and ensuring compliance with AAA policies while fostering a team culture of performance excellence.

Consumer Services

Hiring Manager

Vicky Jensen Bell

Responsibilities

Champions and exhibits guiding principles and core values of AAA

Supports the recruiting, training, onboarding and scheduling of Branch Team Members

Champion of Team Engagement, and Community Impact participation

Directs and supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation

Drives for results through direct sales and supervision of assigned branch to achieve assigned goals

Directs and supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage

Pulls and distributes sales reports for tracking and performance measurement

Assumes full managerial responsibility of the branch in absence of manager

Ensures compliance with AAA policies, procedures, standards and regulations

Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

Applies and enforces AAA conduct and performance policies and implements corrective actions as needed

Qualification

SalesService skillsLeadership skillsProject managementProperty & Casualty insuranceData-driven decision makingChange managementTeam engagementAnalytical skillsGoogle Apps SuiteCommunication

Required

High School Diploma or GED required

Valid Driver's License

2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry

Demonstrated experience exceeding individual goals while driving others to exceed goals

Excellent written and verbal communication skills

Demonstrated track record of successful business decision making, planning, and problem solving

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

Ability to work cross-functionally across many business units and functions

Excellent planning and project management skills

Strong change management skills and the ability to operate in an environment of ambiguity

Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue

Outstanding sales and Member service skills and the ability to transfer these skills to others

Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Preferred

Bachelor Degree in related field

P&C License

Benefits

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program