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First Tech Federal Credit Union · 2 days ago

Collector II (HYBRID)

Hillsboro, OR

Full-time

Hybrid

Entry, Mid Level

$22.12/hr - $26.44/hr

2+ years exp

First Tech Federal Credit Union is seeking a Collector II to handle and resolve defaults and delinquencies with members’ accounts. The role involves advocating for members, maintaining strong relationships, and meeting member service standards while working on various collection tasks and projects.

BankingFinance

No H1B

Responsibilities

Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships

Handle escalated member issues as required

Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations

Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)

Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners

Proactively identify gaps in processes and procedures and make recommendations for improvements

Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members

Participate in department projects and initiatives as required

Assist in orientation and training of new Collectors

Participate in system upgrades including quality control and testing

Qualification

Collections experienceFinancial services knowledgeLoan calculationsCore banking system familiarityMicrosoft Office SuiteListening skillsTime managementProblem solvingCommunication skills

Required

Minimum Education: High School Diploma or equivalent

Minimum 2 years' experience in a collections position, preferably in the financial services industry

Effective time management skills and the ability to work independently or in a collaborative team environment

Strong listening skills with ability to ask probing questions to determine member needs and overcome objections

Strong problem solving and decision-making skills with a strong attention to detail

Strong communication and influencing skills; able to write/speak clearly

Ability to professionally handle sensitive documents

Working knowledge of Microsoft Office Suite

Preferred

Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT

Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations

Familiarity with a core banking system

Benefits

Traditional medical, dental, and vision coverage

401K matching up to 5% per pay period

Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)