NYC Department of Social Services · 1 month ago
DEPUTY REGIONAL MANAGER
Bronx, NY
Full-time
Onsite
Mid, Senior Level
4+ years expNYC Department of Social Services is seeking a Deputy Regional Manager for the Family Independence Administration (FIA). The role involves providing managerial support to Job Centers, leading program planning meetings, conducting management audits, and coordinating staff training and evaluations to ensure effective service delivery and compliance with regulations.
ConsultingGovernmentNon ProfitSocial
Responsibilities
Provide managerial support to individual and/or multiple Job Centers by individual coaching thus ensuring uniformity in interpretation of policies, procedures and established quotas designed to achieve standard processes and practices in all Job Centers and to prevent loss of public funds via fraud or administrative error. Make use of worksheets which summarize the Job Centers' issues and recurring problems and to assess areas that need to be addressed. Provide guidance and support as well as direction for staff in use of best practices. Review the activity of employees responsible for evaluating eligibility for Cash Assistance and employment services in accordance with Federal and State legislation/regulations and local mandates
Lead teams which participate in program planning and development meetings with top Family Independence Administration management, Human Resources Administration executive, Mayoral staff and other social services agencies; provide unbiased feedback directly to the Assistant Deputy Commissioner
Direct management audits in the Job Center of executive operations, methods and processes; check on adherence to and effectiveness of new methods and procedures; make continuing administrative studies of all levels of Center management routines and systems. These audits are conducted during the time that they are out stationed at the Job Center, and the findings provide the basis for corrective action and for recommended revisions in methods, systems, forms, policies and procedures. Work various parties to create and implement corrective action plans
Review drafts and otherwise participates in the preparation of new and revised procedures prepared by the Office of Procedures. S/he will participate in devising new and revised forms, office practices, and systems. On an as-needed basis, provides direct supervision for installation and operation of pilot projects
Coordinate with Executive Regional Manager/Regional Managers in the assignment, evaluation, and training of staff assigned to them and the handling of personnel actions; ensure that Job Center Directors receive proper training in the performance of their duties, in accordance with accepted administrative policies and procedures
Advise the Assistant Deputy Commissioner, Executive Regional Manager on the selection and assignment of top -level administrative staff, site staffing needs, physical plant deficiencies and relocation recommendations
Direct follow-up studies to ensure that corrective measures have been taken, that new procedures have been properly installed and observed, and that provisions of revised procedures have caused the prescribed changes to be made in the Job Center(s)
Qualification
Required
A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity
A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to '1' above; at least eighteen months of this experience must have been in a supervisory or managerial capacity
Education and/or experience equivalent to '1' or '2' above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in '1' above
Preferred
Exemplary Supervisory leadership and experience, which includes strong communication and writing skills
Ability to work well in a fast-paced deadline driven environment
Well organized, solutions-oriented exceptional research and problem-solving skills
Working knowledge of Cash Assistance process
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
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