Apply on Employer Site

NYC Department of Social Services · 1 month ago

DIRECTOR, ITS WORKFORCE STRATEGY AND PLANNER

Manhattan, NY

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

The NYC Department of Social Services is dedicated to fighting poverty and addressing homelessness in New York City. They are seeking a Director for ITS Workforce Strategy and Planner to lead organizational development efforts, oversee analytical projects, and provide strategic consultation on workforce planning and operational effectiveness.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Coordinate with senior leadership on organizational and staffing initiatives of high sensitivity and impact

Lead and manage analytical projects to optimize ITS resource allocation, technology operations, and service delivery; direct the preparation, implementation, and evaluation of ITS operational strategies

Serve as a key advisor to the Deputy Commissioner, CIO, and Deputy CIO on matters related to IT operational performance, strategic resource planning, and technology service optimization

Develop and maintain agency-wide tools, dashboards, and data models to monitor position control, vacancy trends, hiring progress, and organizational performance against benchmarks and liaise with OBA, ACCO, and OTI to align budgetary and contractual planning with ITS workforce needs and ensure sustainable staffing models

Qualification

Workforce planningOrganizational developmentAnalytical skillsIT operational performanceData modelingPower BITableauITIL/ITSM processesChange managementCommunication skills

Required

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above

A baccalaureate degree from an accredited college and four years of professional experience in the areas described in '1' above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in '1' above

Preferred

Experience leading large-scale workforce planning, organizational development, or staffing optimization initiatives within a complex IT environment

Strong analytical skills with the ability to develop dashboards, data models, and workforce metrics using tools such as Power BI, Tableau, or ServiceNow Analytics

Demonstrated ability to evaluate IT operational performance, resource utilization, and service delivery effectiveness, and to recommend strategic improvements

Strong understanding of IT organizational structures, ITIL/ITSM processes, and technology service management frameworks

Experience coordinating directly with senior leadership (CIO, Deputy Commissioner level) and managing sensitive, high-visibility initiatives

Ability to work effectively with OBA, ACCO, OTI, HR, and other oversight partners to align staffing plans with budget, contracts, and agency priorities

Knowledge of NYC budget processes, headcount/position control, capital vs. expense funding, and consultant-to-employee staffing models

Exceptional written and verbal communication skills, including preparing executive-level briefings, strategic memos, and presentations

Proven ability to lead change-management efforts, influence without authority, and operate independently with discretion and sound judgment

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees