The University of Texas at Austin · 4 weeks ago
Technical Analyst II
Austin, TX
Full-time
Onsite
Entry, Mid Level
$52K/yr - $52K/yr
2+ years expThe University of Texas at Austin is seeking a Technical Analyst II for the Dell Medical School. This role involves installing, configuring, maintaining, and supporting IT systems to meet business requirements, while providing advanced desktop support and technical assistance to medical providers, faculty, and staff.
Corporate TrainingEducationHigher EducationUniversities
Responsibilities
Provides advanced desktop support and technical assistance using strong interpersonal and customer service skills for medical providers, faculty, and staff by answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool
Installs, troubleshoot/repair hardware and software per ITS standards and guidelines, including but not limited to standard applications, drivers, terminals, computers, printers, cabling, AV components and related software products
Analyzes and provides hands-on support for moderate to advanced inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas as needed
Analyzes and provides hands-on support for requested clinical software and hardware managed by the Customer Success Team. Determines appropriate technical area or vendor in collaboration with Clinical Engineers to resolve issues
Effectively works with customers, Service Desk and Technical Services personnel
Forms productive relationships with internal customers by listening, clarifying, and responding effectively
Maintains documentation for each incident or request, and escalates complex problems to the next level of support. Logs and tracks incidents/request via Service Now
Performs preventative maintenance
Aids and trains users on school technology
Coordinates front line support of Audio/Visual equipment including video conferencing, video capturing and other technologies. Identifies and documents faults and failures within complex Audio/Visual systems
Mentors junior staff and works to develop the collective team towards more mature processes and technology discipline
Recommends process changes that improve the implementation, maintenance and support of ITS desktop equipment and software
Administers and monitors the performance of assigned discipline technologies, performing required maintenance and upgrades as appropriate
Successfully troubleshoots advanced applications problems independently
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Other duties as required to meet organizational goals and objectives
Other related duties as assigned
Qualification
Required
High School Diploma/GED and 2 years of relevant experience or an Associate's Degree in a CS related field and one year of experience
Basic certification in A+ and Microsoft Products
Working technical knowledge of network protocols, operating systems, and standards
Relevant education and experience may be substituted as appropriate
Preferred
CompTIA A+ and Network+ certifications
Apple Certified Support Professional
Bachelor's Degree in either Computer Science, Information Systems or a healthcare related field
Benefits
Teacher Retirement System of Texas (TRS)
Company
The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States.
10001+ employees
H1B Sponsorship
The University of Texas at Austin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (210)
2023 (175)
2022 (186)
2021 (187)
2020 (190)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Republic Capital Group
2022-09-14Series Unknown
Leadership Team
Will Whiting
Chief Development Officer
Recent News
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