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EVS Broadcast Equipment · 1 week ago

Broadcast System Engineer

Denver, CO

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

EVS Broadcast Equipment is a pioneer in LIVE production solutions, seeking an advanced Broadcast System Engineer to support customers through on-demand and project-based assignments. This customer-facing role involves providing technical support, managing requests, and ensuring high levels of customer satisfaction through effective problem resolution.

Video

H1B Sponsor Likely

Responsibilities

Serve as the primary or secondary point of contact for customers, providing technical assistance, expertise, advice, and management of requests through various channels including the customer support portal, phone, email, and onsite assistance

Investigate and diagnose incidents, problems, queries, and change requests at an intermediate/advanced level

Manage customer expectations throughout the support service delivery process by ensuring thorough investigation, diagnosis, restoration, follow-up of the resolution, and handover to Tier 3, if necessary, through proper escalation procedures

Develop and maintain technical documentation in relevant systems and ensure timely reporting on service levels

Works across the entire range of EVS products, with a deeper technical knowledge on assigned products or product families

Issue technical notes, procedures, and work methods to enhance colleagues' knowledge and reduce response times for similar issues

Collaborate closely with colleagues and provide product feedback to prevent future customer issues

Take ownership of service requests, ensuring monitoring, tracking, and ongoing communication with clients

Configure and install products, systems, solutions, and equipment for demonstrations, training, sales, and support purposes

Collaborate with Project Management to facilitate project implementation

Needs to influence and convince stakeholders

Participate in service interventions such as system upgrades, configuration changes, and preventive maintenance actions

Provide coaching, assistance, and advanced technical training to colleagues and customers on using EVS product families, systems, and applications

Adhere to department policies and procedures

Participate in the On-Call system for 24/7 customer support hotline

Qualification

Broadcast Industry ExperienceTechnical Support ExpertiseIP NetworkingBroadcast Equipment KnowledgeOperating Systems KnowledgeAnalytical MindsetCustomer Service OrientationEnglish ProficiencyProblem-Solving SkillsCommunication SkillsTeam Player

Required

At least 10 years of experience in the broadcast industry

Practical experience in methods and techniques to perform technical support at an advanced level within a tiered environment

Degree in TV Production, Computer Science, IT Networking, or a related field, or equivalent practical experience

Familiarity and/or practical experience within the Broadcast Industry

Previous experience in Technical Support, Field Service, Technical Operations, or Help Desk highly desirable

Ability to solve a wide variety of IT-Broadcast System issues

Operating System knowledge including Windows (Active Directory, DNS, SQL database), Windows Server, and Linux

Proficiency in IP computer Networking

Knowledge of Broadcast equipment, routing, and audio/video systems

Understanding of broadcast production and technologies (SMPTE-2022, ST-2110, 12G, UHD, HDR, IaaS), and media file standards

Team player, motivated, and proactive

An Analytical and problem-solving mindset

Ability to identify different technical issues and clearly document them

Strong troubleshooting skills

Possess a strong sense of urgency while setting priorities amidst time-sensitive and sometimes stressful situations

Strong communication skills

Respect, approachability, and dedication to customer service

Alignment with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success

English (verbal and written communication skills are mandatory)

Benefits

Comprehensive healthcare, dental, and vision coverage for you and your eligible family members, fully paid by the company, starting on day one

Savings Plan (401K) in which the company will match 25% of all employee contributions

Hybrid way of working policy

Company

EVS Broadcast Equipment

EVS is a provider of video technology services for broadcast and new media productions.

Founded in 1994

Seraing, Liege, BEL

501-1000 employees

https://evs.com/

H1B Sponsorship

EVS Broadcast Equipment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)