Apply on Employer Site

City of Baltimore · 4 weeks ago

Digital Communications Specialist, Operations Specialist I (NCS) - Mayor's Office of Homeless Services

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$65K/yr - $105K/yr

5+ years exp

The City of Baltimore is seeking a Digital Communications Specialist for the Mayor's Office of Homeless Services. The role involves developing and executing communication strategies, creating engaging content for various platforms, and supporting community engagement efforts to amplify the office's mission regarding homelessness.

GovernmentNewsPayments

Responsibilities

Assist in communications strategy development and execution on social media, particularly Facebook, Twitter, Instagram

Develop social media content: creating graphics, drafting content, managing an editorial calendar, and reporting platform analytics

Work closely with MOHS staff and Public Information Officer to develop graphics, print materials, and visual content that effectively conveys values, efforts, and outcomes

Design print materials including flyers, brochures, reports, and one-pagers for distribution to MOHS staff, city leaders, stakeholders, the Baltimore City Continuum of Care (CoC), MOHS providers, and Baltimore City residents

Create consistent and effective messaging for social media, print materials, website updates, and newsletters

Maintain MOHS website: reporting analytics, updating content when necessary, and ensuring that information and resources on the website are current at all times

Adhere to deadlines set internally and externally to ensure the timely completion of projects, tasks, and deliverables in coordination with stakeholders

Conducting and compiling video interviews: interviewing local stakeholders, MOHS staff, partners and providers, and people with lived experience of homelessness

Support the Public Information Officer with other duties and special projects on a rolling basis as assigned

Engage and educate communities by creating compelling graphics and videos for information-sharing and storytelling purposes

Build and maintain positive working relationships with MOHS staff, members of the CoC, and partners and providers

Assist in staffing at community and resource events

Support community-led and MOHS-led forums centered around MOHS’ mission and supporting people at risk of or experiencing homelessness

Visual storytelling through photographs

Assistance with press events

Qualification

Graphic designDigital marketingSocial media managementCommunity engagementContent creationPhotographyCritical thinkingTime managementVerbal communicationWritten communication

Required

An associate's degree and 5 years of experience performing complex analytical support for an operational, technical, or administrative function is required

Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver's permit. PROVISIONAL DRIVER'S LICENSES ARE NOT ACCEPTABLE

Excellent critical thinking skills and the ability to exercise good judgment

Ability to establish effective relationships with various media, social, civic and community groups, organizations and the public

Demonstrated ability to establish and maintain working relationships with co-workers and the general public

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds, including people with lived experience, in planning and decision-making processes

Thorough knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data

Ability to identify and prioritize assignments and tasks; ability to effectively manage time and resources

Strong computer skills, including use of Microsoft Office, Adobe design products, Canva, Hootsuite, and knowledge of digital marketing and presentation tactics

Able to capture and illuminate community voice in communications

Thorough knowledge of English usage. Strong verbal and written communication skills

Demonstrated ability to prepare and present ideas and information clearly yet concisely. Demonstrated ability to prepare and present reports

Reliable vehicle for travel to program locations

Preferred

A bachelor's degree or 5-7 years of experience in graphic design, journalism, strategic communications, public relations, community engagement, or a related/applicable field is preferred

Excellent graphic design skills and photography are a plus

E-mail marketing, project management, marketing, and community engagement skills