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Confidential Careers · 1 month ago

Sales and Customer Service Manager

Miami, FL

Full-time

Onsite

Mid, Senior Level

$70K/yr - $70K/yr

Confidential company is seeking a Sales & Customer Experience Manager to lead revenue growth and deliver exceptional client support. The role involves developing sales strategies, strengthening customer relationships, and ensuring service excellence while collaborating with internal teams.

Human ResourcesRecruiting

Responsibilities

Drive new business through proactive outreach, prospecting, and relationship-building

Manage and grow an assigned portfolio of accounts

Identify opportunities for upselling and cross selling services

Meet or exceed assigned sales goals and performance metrics

Analyze sales data and pipeline activity to forecast performance

Serve as the primary point of contact for customer inquiries, concerns, and service requests

Ensure timely and accurate resolution of issues while maintaining strong client satisfaction

Communicate service updates, operational changes, and follow ups to customers

Build long term partnerships focused on trust, responsiveness, and value

Prepare and present regular reports on sales performance, customer activity, and service outcomes

Collaborate with operations, customer service, and leadership teams to align goals

Participate in leadership meetings and contribute to continuous improvement initiatives

Identify opportunities to enhance customer experience and internal workflows

Research industry trends and best practices to improve client communication and service delivery

Balance company guidelines with customer needs when making decisions

Provide support to operational and customer service teams as needed

Perform other related responsibilities as assigned

Qualification

Business-to-business salesClient relationship managementSales strategiesPipeline managementMicrosoft OfficeCustomer service mindsetProblem-solving abilitiesInterpersonal skillsCommunication skillsOrganizational skills