Think Connected · 4 weeks ago
Mid-Level IT Systems Administrator
San Francisco, CA
Full-time
Onsite
Mid Level
3+ years expThink Connected is a full-service MSP headquartered in San Francisco, providing IT infrastructure management services. The Mid-Level IT Systems Administrator will manage and maintain IT systems and networks, troubleshoot technical issues, and provide support to end-users while managing small projects and communicating with clients.
Asset ManagementCloud Data ServicesCyber SecurityVoIP
Responsibilities
Provide frontline and escalated support for Windows and macOS endpoints, productivity apps, and line‑of‑business tools
Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, security/compliance basics, conditional access, identity hygiene)
Configure and troubleshoot Meraki networking (MX/MS/MR devices, VLANs, VPNs, firewall rules)
Use RMM tools for monitoring, patching, and automation; contribute to script libraries
Lead small projects (workstation refreshes, email/domain cutovers, Wi‑Fi enhancements)
Communicate clearly with clients and document all work in the ticketing system (Autotask PSA)
Follow and improve SOPs/runbooks; maintain environment documentation
Qualification
Required
3–5 years MSP or multi‑tenant support experience
Strong Microsoft 365 admin skills
Experience in System Administration, including installing, configuring, and maintaining Server operating systems and software
Proficiency in Network Administration, focusing on network setup, security protocols, and performance monitoring
Strong skills in providing Technical Support and Troubleshooting for software, hardware, and network-related issues
Solid understanding of broader Information Technology principles, infrastructure management, and industry best practices
Critical thinking and multi‑step problem‑solving ability
Ability to collaborate effectively in a team environment
Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience
Preferred
SIEM platforms (Log360 Cloud, Sentinel)
Intune and Azure AD/Entra ID experience
macOS MDM (Jamf/Kandji/Mosyle)
VOIP administration (Genesys, GoTo, 8x8)
Backup platforms (Veeam, ShadowProtect)
Scripting (PowerShell/bash)
Relevant certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Systems Administrator (MCSA)
Benefits
Health, dental, and vision insurance
Matching 401(k)
Paid time off and company holidays
Performance‑based bonuses
Company
Think Connected
Think Connected provides asset management, cyber-security, cloud services management, VoIP and unified communications solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tom Ivers
President & Co-Founder
Company data provided by crunchbase