Savista · 1 month ago
Sr Dir, Client Success
United States
Full-time
Remote
Director/Executive
$135K/yr - $155K/yr
7+ years expSavista is a company that partners with healthcare organizations to improve revenue cycle services and enhance patient experiences. The Senior Director of Client Success will be responsible for ensuring client revenue retention, driving account growth strategies, and maintaining high levels of client satisfaction through effective management and collaboration across teams.
AccountingBillingHealth Care
Responsibilities
Responsible for driving account plan creation and client growth strategy in collaboration with Sales, Strategy and Operations
Ensures Savista team is managing to key performance metrics specific to each client engagement and drives proactive improvements in concert with Operations to drive client satisfaction and retention
Collaboratively leads a team of stakeholders that meets regularly with all clients to review performance results, identify improvement opportunities and communicate financial impact and partnership value
Drives client risk mitigation strategy across the enterprise – ensures a well-functioning meeting cadence, reporting structure and risk visibility to key internal owners (ELT, Service Operations, Finance, Implementation & Global leadership)
Drives timely contract renewals and ensures a winning strategy that grows backlog revenue
Protection of existing revenue and monthly analysis of revenue variances
Continued monitoring of established key Client Success metrics and process development to continue to scale and professionalize the Client Success function
Maintain quarterly NPS program and drive improvements to the client relationships to include transactional surveys at key points in the client journey – post implementation, post monthly performance review
Maintain current BAA and NDAs for customer
Further develop the client reference program to ensure data integrity, client preferences, and development in partnership with Marketing to identify and create opportunities for client proof points per buyer segment
Qualification
Required
Bachelor's degree with 7 years' work experience with progressive responsibility in customer management in a healthcare environment, revenue cycle services experience required
Demonstrated knowledge of the healthcare industry (minimum 10 years' experience) – revenue cycle expertise and outsourcing experience required and the financial concepts/metrics that drive revenue cycle performance
Possess high EQ and the ability to create alignment across cross-functional teams to drive results
Ability to mentor hands-on, vision-set, and build a team to create a culture of accountability, empowerment, and success
Self-starter and independent thinker with the aptitude to work autonomously
Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
Ability to engage in C-Suite and ELT level discussions in an informative and concise manner
Must display excellent problem-solving skills with all levels of internal and external clients
Proficient computer knowledge including MS Office (Outlook, Word, Excel, Power Point)
Demonstrated ability to utilize new technologies (ie: AI, Chat GPT, etc.) to drive and recommend efficiencies and improvements
Company
Savista
Savista is a revenue cycle management that provides operational transformation services to acute and ambulatory facilities and systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jan T. Grimm
Chief Executive Officer
Recent News
EIN Presswire
2025-10-07
2025-06-23
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