Datex ยท 1 month ago
Technical Program Manager - WMS SaaS
United States
Full-time
Remote
Senior Level
$100K/yr - $115K/yr
5+ years expDatex is a company focused on logistics and supply chain solutions, and they are seeking a Technical Program Manager to drive customer outcomes and maximize solution adoption. The TPM will lead cross-functional initiatives, serve as a trusted advisor to enterprise clients, and ensure seamless solution delivery and long-term account success.
SoftwareSupply Chain Management
Responsibilities
Serve as the primary technical strategist for high-value clients, overseeing complex change requests (CRs), escalations, and strategic account planning
Lead the scoping and design of CRs, including detailed LOEs, technical specifications, GWT requirements, test plans, and validation protocols
Drive end-to-end lifecycle management of CRs, ensuring alignment with client goals, timely execution, and measurable outcomes
Conduct advanced data mapping and integration analysis, ensuring optimal system interoperability
Maintain deep understanding of client environments, workflows, and business objectives to deliver tailored technical guidance
Act as a technical escalation point for critical support cases, providing leadership in issue triage and resolution
Develop and maintain comprehensive documentation across enterprise systems (Dynamics, DevOps, Sidekick, OneNote)
Collaborate with Product, Engineering, Support, Architecture, and Account Management to influence roadmap decisions and ensure client needs are met
Establish, monitor and report on strategic KPIs: CR throughput, LOE accuracy, SLA adherence, client satisfaction, and operational efficiency
Facilitate Root Cause Analysis (RCA) sessions and drive continuous improvement initiatives
Partner with Account Management to identify growth opportunities, support renewals, and contribute to strategic account development
Lead Monthly Business Reviews (MBRs), presenting insights, performance metrics, and operational recommendations
Oversee client software environments, ensuring proactive version control, upgrade planning, and feature enablement
Deliver executive-level presentations and product demonstrations to stakeholders
Mentor junior team members, fostering a culture of excellence, collaboration, and continuous learning
Maintain expert-level knowledge of company products, services, and industry trends
Champion a customer-first mindset, driving satisfaction, retention, and reference-ability
Limited travel, likely less than 20% may be required
May require travel up to 15% of the time
Qualification
Required
Located in the United States
Bachelor's degree in Business, Supply Chain Management, Computer Science, Engineering, or Equivalent Experience
5+ years of experience in technical support, solution architecture, software implementation, or related roles
Extensive experience in logistics, supply chain, 3PL, or warehouse operations
Proven success managing strategic client relationships, driving product adoption, and influencing business outcomes
Demonstrated leadership in cross-functional project execution and stakeholder engagement
Expertise in ticketing systems and CRM platforms
Preferred
Strategic thinking and ability to align technical solutions with business goals
Strong leadership, mentoring, and team development capabilities
Exceptional communication skills with the ability to influence and engage diverse audiences
Advanced proficiency in SQL, TypeScript, and report development
Expertise in Tier 1 or Tier 2 WMS platforms and related technologies
High attention to detail, organizational excellence, and project management acumen
Resilience, empathy, and a proactive approach to problem-solving
Benefits
Medical, Vision, Dental and Life/Disability Insurance available
Paid Time Off and Paid Holidays
401K
Supportive leadership environment
Company
Datex
Datex is a warehouse management SaaS firm that serves operators in complex, regulated third-party logistics, food and beverage, life sciences and industrial industry segments.
51-200 employees
H1B Sponsorship
Datex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
M
Margaret Callaghy
Chief Transformation Officer
M
Michael Parmett
Chief Operations Officer
Recent News
Company data provided by crunchbase