7-Eleven · 2 days ago
Sr IT Business Relations Mgr
Irving, TX
Full-time
Onsite
Mid, Senior Level
3+ years exp7-Eleven is a well-known convenience store chain, and they are seeking a Senior IT Business Relations Manager. This role will act as a liaison between IT and business units, ensuring that IT strategies align with business objectives and enhancing the value derived from IT assets.
Food and BeverageRetail
Responsibilities
Acts as the principal technology advisor to all Business Units assigned and serves as a champion for identifying, leading, and driving information technology transformation
Anticipates and identifies Business Unit needs
Maintains knowledge of the information technology landscape and proprietary technologies, while working across the organization to drive standardization and the vision of technology selection and implementation
Ensures communication and education on technology options available
Advises on and influence overall technology strategies
Participate in vendor evaluation, selection and negotiation
Develops and manage the relationship between IT and internal and external partners (i.e. Business Units, service providers, etc.). For each Business Unit, assist in the development of technology strategies that align with the overall business strategy
Maintains an awareness of current and potential technology issues and concerns within the organization and the IT industry and recommends potential solutions to meet expectations and forecast requirements
Ensures the Business Unit strategy is supported in the IT roadmap
Seeks opportunities to leverage technology to achieve Business Unit objectives
Interfaces with company leadership to ensure that technological needs are met
Facilitates the creation and presentation of project business cases
Participates in project prioritization across the enterprise, understands dependencies, and the impacts of priority changes
Maintains an understanding of Business Unit IT projects, enhancements, and maintenance items always
Serves as the primary escalation point for assigned Business Units
Serves as the primary escalation point for IT as it pertains to the Business Units
Participate in and advocate for Service Level Agreement (SLA) negotiations to enhance value to Business Units
Ensures technology is delivered securely in compliance with overall security program
Deepens client relationships as a trusted and valued partner to collect customer feedback
Leads the management and documentation for all business requirements for assigned project work in conjunction with related Subject Matter Experts (SMEs)
Ensures the gathering of requirements for major technology initiatives are accurate, complete, and meet the needs of the business
Researches, reviews, analyzes the effectiveness and efficiency of existing requirements-gathering processes, and develops strategies for enhancing or further leveraging these processes
Ensures the gathering and reporting of key metrics, including Key Performance Indicators and Key Goal Indicators
Ensures that Business Units understand the technology solutions, overall solution delivery, and compliance to governance processes, architecture standards, end-to-end testing, etc
Participates in trials and the piloting of new tools; provides appropriate support and expertise in testing procedures and the development of appropriate testing standards, testing and distribution, implementation and reporting; tracking and project planning support
Defines and sustains change control procedures as part of the Software Development Lifecycle (SDLC)
Collaborate with IT teams to ensure system integrations and upgrades are properly executed, and functional testing occurs
Assists in managing risk assessment process to completion, which includes risk documentation and risk mitigation controls for assigned projects
Participates in and/or drives application rationalization activities to ensure the justification of ongoing technology spend and develop roadmaps that align with broader enterprise application strategy
Identifies and assists with the development of efficiencies and optimization practices across business units
Works with assigned Business Units to develop and maintain technology budgets
Prepares cost-benefit analyses for projects and assist business stakeholders in prioritizing projects submitted to application governance councils. Work with stakeholders and project teams to prioritize requirements
Diligence related to acquisition targets
Performs other duties as requested or assigned
Qualification
Required
3-5 years' progressive retail leadership and/or IT experience
Ability to multi-task and manage multiple requests simultaneously
Receive guidance from more experienced employees
Has a good understanding of technologies and business processes
Has a basic understanding of the business systems used by business client(s)
Critical thinker
Self-starter requiring minimal supervision
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development
Good understanding of business issues and technical implications
Excellent understanding of client operations and systems; Business strategy development and execution skills
Establish and maintain positive and productive work relationships with all staff, customers and business partners
Demonstrate a high level of customer service and cooperation
Business process improvement
Broad knowledge of business applications, operating systems, network systems, Internet, telecommunication systems, and all other relevant technology platforms
Demonstrated expertise with Word, Excel, PowerPoint and other MS Office suite applications
Excellent communication, organizational and interpersonal skills and the ability to research and resolve issues
Strong facilitation skills for requirement elicitation and management communications
Ability to handle diverse situations, multiple initiatives and rapidly changing priorities
Ability to present information, both verbal and written, in a clear and concise manner
Ability to multi-task and track multiple efforts concurrently
Ability to develop estimations, including the work steps and effort hours
Ability to translate business requirement(s) into detailed technical documentation
Experience with software development and deployment processes
Familiarity with waterfall, agile and iterative software development lifecycles
Ability to test thoroughly, including boundary testing, negative testing, ad hoc testing and regression testing
Ability to troubleshoot issues in the certification and production environments
Understanding of organizational change management (OCM) to assist with adoption of system changes
Ability to perform repeated bending, standing and reaching
Ability to occasionally lift to 40 pounds
Ability to travel
Preferred
Bachelor's Degree preferred in Management Information Systems, Computer Science, Business, or related field
Project management experience is preferred
Experience with Jira/Confluence, project management tools, and business process management tools preferred
Company
7-Eleven
7-Eleven is a convenience retailer store with retails of food and beverage. It is a sub-organization of Seven & I Holding.
10001+ employees
H1B Sponsorship
7-Eleven has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (105)
2023 (132)
2022 (132)
2021 (73)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$3M2023-07-17Undisclosed· $3M
1998-02-04IPO
Leadership Team
Douglas Rosencrans
Interim Co-CEO
Stanley Reynolds
President
Recent News
2026-01-03
2025-12-22
Retail Insight Network
2025-12-22
Company data provided by crunchbase