Apply on Employer Site

Sun Life · 2 days ago

Case Specialist I, STD

Kansas City, MO

Full-time

Onsite

New Grad, Entry Level

$49K/yr - $67K/yr

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. As a Case Specialist, you will review claims for Short-Term Disability and determine eligibility for benefits while providing empathetic service to clients.

FinanceFinancial ServicesInsurance

Culture & Values

Responsibilities

Review claim forms to make sure the person applying for benefits meets all the requirements to receive benefits, including their medical condition, the recommendations of their health care providers, and the details of the short-term disability contract

Approve the benefits if the person meets all these requirements

Process these claims in a timely manner with accuracy

Serve our clients in a caring and empathetic manner, communicating clearly with them the decisions you make

Reach out to employees, employers, health care providers, attorneys, and anyone else as needed to get the paperwork or information you need to make a decision

Make sure all your claim decisions match the insurance contract and follow all laws, regulations, and procedures

Qualification

Claims processingDecision-making skillsCustomer serviceIndependent thinkingAdaptabilityEmpathyCommunication skillsFast-paced environmentContinuous learning