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Conifer Health Solutions · 2 days ago

Patient Access Financial Counselor - Days, Resolute Health

New Braunfels, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Conifer Health Solutions is a healthcare management company, and they are seeking a Patient Access Financial Counselor to support departmental efficiencies. The role involves performing patient registration, financial counseling, and collaborating with department leaders to enhance operational excellence.

Health Care

Responsibilities

Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

May also assist with scheduling diagnostic or surgical procedures, conducting physician office/patient interviews, and explains hospital procedure guidelines and policies

Provides full patient financial counseling, education & referrals, employs and completes all patient liability collection escalations through proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures

Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicare services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors

Performs thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports, leads shift Patient Access Operations, and collaborates with Department leaders in process and operational excellence

Qualification

Patient Financial CounselingInsurance VerificationAdvanced Customer ServiceTyping SkillsRevenue Cycle KnowledgeNegotiation TechniquesHospital EnvironmentCommunication SkillsCollaboration SkillsWork Fast-Paced

Required

High School Diploma or GED required

2-4 years experience in medical facility, health insurance, or related area

Minimum typing skills of 35 wpm

Demonstrated working knowledge of software/system/equipment/PCs

Advance Customer service skills and experience

Ability to work in a fast paced environment

Ability to receive and express detailed information through oral and written communications

Advanced Patient Liability Collection performance and high achievement in productivity

Must be able to perform essential job duties in at least three Patient Access service areas including ED

Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors

Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy

Must be available to work hours and days as needed based on departmental/system demands

Resolves Physician's office and Patient issues

Must be able to sit at computer terminal for extended periods of time

Occasionally lift/carry items weighing up to 25 lbs

Frequent prolonged standing, sitting, and walking

Occasionally push a wheelchair to assist patients with mobility problems