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Thomson Reuters · 4 days ago

Site Reliability Engineer

Eagan, MN

Full-time

Onsite

Mid Level

$70K/yr - $130K/yr

Thomson Reuters is seeking a Site Reliability Engineer to join their Case Center product within the Service Management, Technology team. The role focuses on supporting the reliability, performance, and operability of customer environments, while collaborating with various teams to drive continuous improvements in observability and automation.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Lead proactive monitoring and health management for production and non-production environments; identify options for problem resolution and initiate appropriate actions

Own incident response for complex cases, including triage, stabilisation, root-cause analysis, post-incident review, and knowledge capture

Plan and execute standard installations, upgrades, migrations, configuration, and maintenance activities; contribute to technical plans and environment hardening initiatives

Develop, configure, and support tooling for system monitoring, troubleshooting, and automation to improve repeatability and time-to-restore

Maintain and evolve observability (alerts, dashboards, runbooks) to reduce noise and improve mean-time-to-detect and mean-time-to-restore

Liaise with application development, content, customer service, and software/hardware support teams to manage escalations and coordinate change

Contribute to the development of automation and internal tooling (e.g., packaging, checks, and deployment pipelines) to increase operational throughput and consistency

Produce and maintain operational documentation, standards, and implementation patterns to support secure, repeatable, and compliant operations

Maintain accurate, auditable records for change, deployment, and security across environments

Participate in a collaborative on-call rotation; occasional out-of-hours work may be required to support availability service levels

Qualification

Microsoft AzurePowerShellPythonWindows Server administrationAPI integrationArtificial IntelligenceIIS Web ServerSQL ServerHTMLNetworkingITIL FrameworkServiceNowMicrosoft Power BIMicrosoft Power AppsDataDogSoft skills

Required

Adequate familiarity with deploying, managing, and troubleshooting applications and services on Microsoft Azure

Proficiency in PowerShell and/or Python, with confidence using the command line (Bash) for diagnostics and tooling

A solid understanding of Windows Server administration, including configuration, security, and maintenance tasks

Experience in using and integrating APIs, particularly in configuring and employing them effectively within business processes

A foundational understanding of Artificial Intelligence principles and their practical application in improving system efficiency and performance

A Bachelor's Degree in Computer Science, Computer Engineering, or a closely related field; alternatively, a professional certification in Microsoft Azure may be considered

Preferred

Experience or familiarity with one or more of the following is desirable: IIS Web Server, SQL Server and querying, HTML, Networking and firewall management, ITIL Framework, ServiceNow, Microsoft Power BI, Microsoft Power Apps, DataDog

Benefits

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off

Paid holidays (including two company mental health days off)

Parental leave

Sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)