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USAA · 1 week ago

AVP, Casualty Claims Litigation Management

Phoenix, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

$224K/yr - $404K/yr

10+ years exp

USAA is dedicated to empowering the military community with financial security through exceptional service and products. The AVP, Casualty Claims Litigation Management will lead teams handling complex litigation, ensuring operational excellence while managing legal expenses and enhancing member service. This role involves strategic oversight of claims litigation processes, driving improvements, and collaborating with internal and external partners to meet enterprise objectives.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Provides executive leadership guidance on technical matters and extends litigation settlement authority within their process (or as delegated)

Identifies and evaluates internal and external issues of strategic importance to the litigation landscape

Demonstrates executive-level thought leadership, strategy development, and financial and operational planning

Leads broad functional Litigation, Claims and P&C projects and may serve as an executive sponsor for projects

Oversees the development and implementation of functional policies, procedures and guidelines

Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities

Engages with and represents USAA with external law firms and other partners as appropriate

Collaborates with internal partners to establish appropriate controls within operational litigation area

Responsible for organizational leadership, communication, employee engagement and coordination of business and Enterprise initiatives

Influences and executes claims litigation servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness

Influences and executes claims litigation strategy, plan, goals and objectives in support of Claims Strategy

Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results

Hires, develops, and coaches claims leaders for results delivery

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Insurance litigation proficiencyClaims operational experienceExecutive-level business acumenPeople leadership experienceLegal service delivery solutionsBusiness analytics experienceInfluencing skillsCommunication skillsCollaboration skills

Required

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

10 years of progressive customer service, operational, legal or military experience to include a minimum of 8 years of demonstrated insurance litigation proficiency and experience

6 years of people leadership experience in building, managing and/or developing high-performing teams required

Experience in developing legal service delivery solutions to include building a business case for change, creating influence and delivering results

Executive-level business and technical acumen in the areas of effective claims litigation handling processes, claims risk and compliance, law firm vendor management, integrated change management and front-line communications leading to operational excellence

Preferred

Management experience overseeing a distributed office and/or remote workforce

Jurisdictional knowledge and experience managing litigation Countrywide, with focused experience on California, Nevada, and Washington and the Western U.S

Claims Operational experience, to include leading teams handling complex litigation, implementation of aggressive litigation management strategies, and proficiency in creating and managing strong trial strategies

Business analytics experience and/or experience working with data and metrics to manage the work and drive results

Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required

Executive-level business acumen in the areas of business operations, industry practices and emerging trends required