ID Logistics US · 3 weeks ago
Help Desk Support Technician
Frackville, PA
Full-time
Onsite
Entry, Mid Level
$61K/yr - $70K/yr
2+ years expID Logistics is a global leader in third-party logistics, dedicated to operational excellence and providing comprehensive supply chain solutions. The Help Desk Support Technician will assist internal and external customers with procedural or operational difficulties related to corporate applications and services, ensuring effective solutions are provided.
Transportation/Trucking/Railroad
No H1B
Responsibilities
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed
Observe all company safety rules and assist in enforcement as appropriate
Provides 1st line technical support; answering support queries via phone and Help Desk ticket system
Maintains a high degree of customer service for all support queries and adhere to all service management principles
Takes ownership of user problems and be proactive when dealing with user issues
Logs all calls in the Help Desk ticket system
Respond to enquiries from customers and help resolve any hardware or software problems
Maintain and update help request log of any software or hardware problems detected
Support users in the use of company applications and computer equipment by providing necessary support and advice
To arrange for external technical vendor support where problems cannot be resolved in house
Keeping up to date with technical and industry developments
Qualification
Required
High school diploma plus relevant work experience, or Bachelor's degree in Computer Science (or equivalent combination of education and experience)
2+ years of hands-on help desk experience in a technical support role
Strong working knowledge of Microsoft Windows 10/11, Microsoft Server products, and Microsoft 365 applications
Familiarity with Active Directory, TCP/IP networking, VPN technologies, data backup solutions, virus protection, and network monitoring tools
Ability to troubleshoot and support printers, RF handheld devices, scanners, and mobile devices (smartphones/tablets)
Excellent verbal and written communication skills with a customer-focused approach
Strong problem-solving and analytical skills; self-directed and able to work independently
Willingness to travel and participate in an on-call rotation for after-hours support
Ability to meet physical requirements, including walking and lifting up to 50 lbs
Preferred
Experience providing help desk support in a fast-paced, high-volume environment
Prior exposure to Warehouse Management Systems (WMS)
Hands-on experience with RF technology and related hardware
Knowledge of service management principles and ticketing systems
Ability to coordinate with external vendors for technical support
Demonstrated ability to stay current with technical and industry developments
Benefits
Medical, dental, and vision insurance
401(k) with company matching
Generous PTO
Sick time
Company holidays
Vacation and sick time
Friendly and Open-Door culture
Company
ID Logistics US
ABOUT ID LOGISTICS: ID Logistics is an international contract logistics group, with revenue of € 3.3 B in 2024.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stan Schrader [LION]
Chief Executive Officer
Patrick Coughlin
Chief Operating Officer
Company data provided by crunchbase