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LAZ Parking · 1 month ago

Customer Service Representative FT (Vaccination Required)

Houston, TX

Full-time

Onsite

New Grad, Entry Level

$12/hr - $12/hr

LAZ Parking is an employee-first company that values its team members and their input. They are seeking Full-Time Customer Service Representatives who will create a welcoming atmosphere for customers and assist them with their needs in a friendly and professional manner.

CommercialCustomer ServiceEventsParkingResidential

Responsibilities

Greet patrons as they enter and exit locations. Be attentive to the ebb and flow of daily traffic patterns

Be responsive and timely with problem resolution, and display a caring attitude, develop a rapport with the customer base

Assist customers in lobbies, and lanes, and help direct traffic in a safety-oriented manner

Be prepared to close lanes of traffic due to issues and effectively communicate to the team issue while staying attentive to traffic issues until the issue is resolved

Be attentive to all kiosks and pay stations in the area you are working and effectively communicate any issues with any device be prepared to receive instructions and be able to effectively assist customers around until the issue is resolved. This includes knowing the device, by name and location and communicating that information along with the current issue

Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and a can-do attitude

Submit general reporting of maintenance issues in locations

Take ownership of the location where you are working. Take pride in the appearance and functioning of grounds and equipment and report issues

Work as a team and communicate issues and needs in a timely, consistent, and professional manner

Fill out and return all required, completed, detailed documentation for the hours worked

Complete other related duties as assigned

Job duties may change over time to include additional responsibilities, at which time this document will be modified

Qualification

Customer service experienceCash handling experienceParking industry experienceTeam building skillsEnglish language proficiencyInterpersonal skillsHandle pressureFlexibilityAdaptability