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STACK Infrastructure · 2 days ago

Technical Trainer

Las Cruces, NM

Full-time

Hybrid

Mid, Senior Level

$109K/yr - $121K/yr

5+ years exp

STACK Infrastructure is an award-winning industry leader in building, owning, and operating highly efficient wholesale, colocation, and cloud data centers. They are seeking a Technical Trainer to deliver and manage technical training programs for Critical Operators, ensuring technicians are well-prepared to operate mission-critical systems safely and effectively in a highly technical environment.

Data CenterInformation ServicesInformation TechnologyIT Infrastructure

Responsibilities

Deliver comprehensive technical training for Critical Operators through in-person and virtual formats leveraging internal and third-party content such as eLearning, SOPs/APs, job aids, slide decks, breakout groups, polling, whiteboard, and chat

Conduct hands-on demonstrations and simulations related to electrical, mechanical, controls, monitoring, and safety systems common to mission-critical environments

Contribute to shaping the training labs, equipment, and learning environments

Assess and document COTs ability to confidently and safely apply concepts learned

Partner closely with ID to build structured ILT and eLearning that progresses from foundational concepts to advanced operational competencies

Partner with ID to update course materials as procedures evolve or incidents reveal a need for revised or new content

Partner with stakeholders to ensure training aligns with operational needs and readiness timelines

Partner closely with ID to provide clear learning objectives, technical content, and guidance to ensure learning meets Critical Operations requirements and to implement continuous improvements to curriculum

Participate in equipment walkdowns for system familiarization and training insight, using observations to refine content and prepare technicians for system handoff

Gather technical information from Operations, Engineering, Controls, and Commissioning teams to ensure training accurately reflects current systems and procedures

Evaluate training effectiveness through assessments, learner feedback, and performance trends

Assess and document skill attainment and maintain accurate training records, certifications, and compliance documentation and update records in LMS

Mentor and support new technicians as they transition from the training environment into active operations

Stay current with industry trends, safety standards, and mission-critical technologies

Support onboarding and upskilling initiatives for both new and experienced staff to promote operational safety and readiness

Qualification

Technical training deliveryCritical Operations experienceElectricalMechanical systemsSOPs/MOPs/EOPs writingMicrosoft Office SuiteLMS platforms experienceCoaching skillsFacilitation skillsCommunication skillsInterpersonal skills

Required

Bachelor's degree in engineering, technical education, or related field, or equivalent hands-on technical experience

5+ years of experience delivering technical training or managing structured learning programs in mission-critical, industrial, or technical environments

Experience in Critical Operations, Commissioning, Controls, Data Centers, or other mission-critical environments is required, preferably as a Facility Manager, Chief Engineer, or Critical Operations Manager

Hands-on experience with electrical and mechanical systems, such as UPS systems, generators, switchgear, power distribution, and HVAC equipment

Strong facilitation and presentation skills for both classroom and virtual delivery and possess a mission critical mindset, where safety, reliability, and availability are your operating principles

Ability to write and train on SOPs/MOPs/EOPs and read and interpret engineering documentation including one-lines, Sequences of Operation (SOO), equipment submittals, and commissioning scripts

Comfortable working onsite in active construction and commissioning environments to gather necessary information for training development

Proven ability to train individuals with no prior technical experience, building structured learning progression from entry-level to operational readiness

Experience contributing technical content for e-learning, with the ability to collaborate effectively with instructional designers

Excellent communication, coaching, organization, and interpersonal skills, with the ability to engage audiences with varied learning styles and equally comfortable engaging with entry level employees and executives

Commitment to safety, accuracy, and continuous improvement

Proficiency with the full Microsoft Office Suite

Experience using LMS platforms is a plus