City of Rapid City ยท 4 weeks ago
Utility Billing Service Clerk
Rapid City, SD
Full-time
Onsite
Entry Level
2+ years expCity of Rapid City is responsible for providing utility services and is seeking a Utility Billing Service Clerk to maintain accurate billing records for water and waste services. The role involves utilizing specialized software to manage billing processes, handle customer inquiries, and coordinate service requests.
Professional Services
Responsibilities
Schedule and manage appointments for Utility Field personnel, coordinating communications for new service requests, on/off services, emergencies, and restoration calls
Update utility billing software with move orders, automatic payment plans, daily cash receipts and delinquent accounts
Maintain confidentiality and accuracy of customer utility billing records
Process daily final bills, weekly delinquent accounts, utility billing, and bulk mailings
Operate specialized utility meter reading software. Generate, review and correct reports to ensure accuracy
Maintain inventory and distribution records for water meters and related equipment
Assist with inquiries related to utility billing and services
Answer questions related to city demographics and City ordinance related to rates and fees
Process hydrant meter orders
Qualification
Required
High school Diploma or equivalent required
Valid Driver's License or ability to obtain within 30 days from date of hire required
Preferred
Two years of relevant customer service and basic accounting experience preferred
Company
City of Rapid City
Rapid City is located in the Black Hills of South Dakota and gets its name from Rapid Creek which flows through the City Greenway.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase