Cosentino's Price Chopper ยท 4 weeks ago
Customer Service Supervisor Full Time with benefits -Cosentinos Price Chopper 249 Shawnee KS 66226
Shawnee, KS
Full-time
Onsite
Mid Level
3+ years expCosentino's Price Chopper is a retail grocery company seeking a Customer Service Supervisor in Shawnee, KS. This role is essential for leading a team to provide outstanding customer service, managing inquiries, and ensuring adherence to company policies while fostering a positive work environment.
Consumer GoodsE-CommerceFood and BeverageRetail
Responsibilities
Supervise and train customer service representatives, fostering a positive and productive work environment
Handle escalated customer inquiries and complaints, providing timely and effective resolutions
Monitor and analyze customer service metrics to identify areas for improvement and implement solutions
Ensure adherence to company policies and procedures related to customer service operations
Manage daily operations, including scheduling, staffing, and resource allocation, demonstrating strong time management and prioritization skills
Utilize computer literacy and Microsoft Office Suite (especially Excel) to track performance, generate reports, and manage data entry
Collaborate with other departments to address customer needs and improve overall customer satisfaction
Demonstrate leadership by setting a positive example and motivating the team to achieve sales and merchandising goals
Maintain a thorough understanding of customer relationship management (CRM) principles and apply them in daily interactions
Effectively communicate with customers and team members, utilizing strong English language skills and written communication abilities
Qualification
Required
High school diploma or equivalent
3-5 years of experience in a customer service role
Working knowledge of Microsoft Office Suite, including Excel
Demonstrated ability to handle customer inquiries and resolve issues effectively
Strong interpersonal communication skills
Proven leadership abilities and the capacity to motivate a team
Excellent organizational skills and the ability to multitask
Ability to work a flexible schedule, including evenings and weekends
General knowledge of customer support principles
1 year(s): customer resolution
1 year(s): cashiering
1 year(s): retail and or grocery
High School or better
Preferred
Previous supervisory experience in a retail environment
Benefits
Full Time with benefits
Company
Cosentino's Price Chopper
Cosentino's Price Chopper is a supermarkets company that offers grocery, floral, baked goods, and hand cut meat.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase