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The University of Texas at Austin · 1 month ago

Group & Student Sales Manager, Texas Performing Arts

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

The University of Texas at Austin is home to Texas Performing Arts, one of the largest university-based performing arts centers in the U.S. The Group & Student Sales Manager is responsible for outbound marketing to group ticket buyers, managing student ticketing programs, and providing exceptional customer service to enhance the ticket buying experience.

Corporate TrainingEducationHigher EducationUniversities

Responsibilities

Group Sales: Develop group sales campaign materials and strategy. Develop and maintain relationships with group leaders and organizations. Maintain group sales prospect database. Conduct outbound marketing to group sales prospects. Manager the setup, implementation, and communication of promotional code-based group sales offers. Meet or exceed revenue goals for group sales. Communicate effectively between the marketing and ticketing teams to facilitate group sales. Manage relationships with third party group ticketing partners. Coordinate community outreach ticketing initiatives

Student Ticketing: With the education and engagement team, manage the ticketing components of student ticketing programs including: the Bass Pass, ticketing for student groups including UT and K-12 classes, school day performances, and the Heller Awards for Young Artists. Develop campaign materials and strategies for student ticket outreach. Manage the setup, implementation, and communication of promotional code-based student ticket offers

Customer Service: Coordinate inventory required to fulfill group and student tickets. Support group ticket needs for marketing and PR-related promotion and trade initiatives. Manage payment process for group sales orders including deposits and final payments. Communicate know-before-you-go information to group leaders. Coordinate group sales parking, entry and any other special accommodations with the Guest Experience team. Make groups aware of order enhancements such as food & beverage and private spaces. Coordinate fulfillment of order enhancements with the Guest Experience team and other stakeholders

Perform other related functions as assigned. This job description may contain all assigned duties, responsibilities, or aspects of the job described

Qualification

Group sales experiencePerforming arts marketingTicketing managementOffice technology proficiencyInterpersonal relationshipsEffective communicationProblem solvingAttention to detailInitiative

Required

Bachelor's degree and at least three years of experience in the performing arts or entertainment sectors

Interest in and ability to market a wide range live performance, including Broadway, concerts, comedy, theater, dance, and multidisciplinary projects

High level of proficiency with office technology such as Excel, PowerPoint, Word, Outlook, Slack, and Zoom

Have demonstrated competencies in: Accuracy and Attention to Detail, Effective Communication (written and spoken), Initiative, Interpersonal Relationships, and Problem Solving

Relevant education and experience may be substituted as appropriate

This job requires a driver's license. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident

Preferred

Experience in an arts presenting organization; arts producing organization; university-based organization; or multi-venue performing arts organization

Experience in group sales for the performing arts, entertainment, museum, convention, or travel industries

Experience in performing arts or entertainment marketing/sales or ticketing

More than the minimum required level of experience

Interest in and strong commitment to the mission and programs of Texas Performing Arts

Relevant professional education or credentials