JPMorganChase · 3 days ago
Global Card Operations Quality Manager
Tampa, FL
Full-time
Onsite
Senior Level
7+ years expJPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions globally. As a Global Card Operations Quality Manager, you will ensure adherence to quality control standards and regulatory requirements, leveraging your expertise to analyze results and drive improvements across Payment Operations.
Asset ManagementBankingFinancial Services
Responsibilities
Conduct comprehensive quality assurance reviews key functional processes against Quality Assurance Standards, ensuring the accuracy, reliability and integrity of collected data
Utilize advanced computer literacy skills to analyze quality results, identify key issues, risks, and trends, and perform in-depth root cause analysis
Develop innovative solutions to address identified deficiencies or improvements in business processes, leveraging your expertise in strategic thinking and innovation
Present quality analysis results to key stakeholders, tracking and monitoring corrections to identified critical defects, and ensuring the implementation of recommended solutions
Collaborate with global partners to ensure consistency with the Global QA framework and governance approach, considering regulatory requirements and best practices to implement changes to processes
Qualification
Required
Demonstrated expertise in Operational quality control processes, with a strong focus on Payments and Quality standards, evidenced by practical application and results-driven performance for a minimum of 7 years
Proven expertise in conducting comprehensive quality control reviews and root cause analysis, with a focus on Payments and regulatory requirements
Advance proficiency in using computer systems and related technology for data analysis, problem-solving, and effective communication
Demonstrated ability in strategic thinking, with a track record of developing and implementing innovative solutions to improve business processes
Expertise in managing diverse teams, with strong skills in delegation, team building, and cross-functional collaboration
Preferred
Extensive knowledge of quality management best practices and corrective action, defect elimination
Strong interpersonal skills with proven ability to collaborate effectively with key stakeholders, manage expectations, and consistently deliver results
Expert ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Hartford Business Journal
2026-01-03
2025-12-19
2025-12-12
Company data provided by crunchbase