Keystone Advisors · 5 months ago
Bilingual Member Service Representative (Vietnamese)
Houston, TX
Full-time
Onsite
Entry Level
1+ years expKeystone Advisors is committed to learning and growth, seeking dedicated professionals for their Houston office in customer service and sales for health insurance. The member service representative role involves assisting members through various contact channels, providing support for health insurance products, and ensuring a positive member experience.
Health CareHealth InsuranceInsuranceProfessional Services
Responsibilities
Facilitate the member experience by answering inbound phone calls, emails, and/or other contacts from members
Apply developing knowledge of health insurance to assist members with quotes, binding new business, and post enrollment information
Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services
Provide detailed issue diagnosis while minimizing transfers, escalations and call backs
Use the tools and resources available to support members with some assistance
Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels
Qualification
Required
High School Diploma or GED equivalent
Ability to communicate clearly and professionally with members by phone, and email to process information related to insurance products
Successfully acquire Health & Life license and state registrations within 2 weeks of hire
Intermediate to Advanced proficiency – Bilingual in Vietnamese
1 year of customer contact experience in a needs-based sales environment
Prior experience in a fast-paced contact center environment
6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
Benefits
Health Insurance (Medical, Dental, Vision)
Generous PTO and Paid Holidays
Quarterly performance recognition and company events
Strong culture of mentorship, transparency, and upward mobility
Career development opportunities across multiple lines of business
Company
Keystone Advisors
At Keystone Advisors, we believe that progress starts with change.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Rodriguez
Chief Operating Officer
Recent News
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