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Hilton · 1 week ago

Senior Lead Program Manager- Guest Facing Technology

Addison, TX

Full-time

Onsite

Senior Level, Lead/Staff

7+ years exp

Hilton is a leading global hospitality company with a diverse portfolio of world-class brands. As a Senior Lead Program Manager in Guest Facing Technology, you will be responsible for managing the Guest Facing Internet Access program and collaborating with internal and external partners to ensure successful project execution and vendor management.

HospitalityLeisureResorts

H1B Sponsor Likely

Responsibilities

Lead internal and external partners in strategy and project initiation, architecture, requirements analysis, design, project management, and systems integration activities

Report on project status

Manage partners to support the launch of projects including Connected Room (Edge Controller)

Interaction with brand leaders and owner groups

Lead communication of programs to Team Members and partners i.e. Owner relations, AD&C, and QA teams

Provide regular updates to The Senior Team leaders on program status

Manage metrics for the Guest Facing Internet Access program and manage vendor performance around the deployment and support

Establish procedures and manage and enforce policy

Manage projects through the standard methodology from approval to deployment

Qualification

Technical Vendor ManagementProgram ManagementData NetworkingWi-Fi TechnologiesData Security ProceduresCustomer SupportProject ManagementCommunication Skills

Required

Seven (7) years of professional experience in Technology or a related field

Six (6) years of customer support and data networking experience

Three (3) years of technical vendor management experience

Three (3) years program management experience, including contract administration, performance oversight, and delivery assurance

Experience with networking and wi-fi technologies

Working knowledge of industry-standard data security procedures

Located near one of our three US office locations (McLean, Dallas, Memphis)

Travel up to 15%

Preferred

Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience

Ten (10) + years of professional experience in Technology or a related field

Nine (9) + years of customer support/data networking experience

Six (6) years of Technical Vendor Management Experience

Benefits

Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Paid parental leave for eligible Team Members, including partners and adoptive parents

Mental health resources including free counseling through our Employee Assistance Program

Paid Time Off (PTO)

Company

Hilton

Glassdoor4.0

Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.

Founded in 1919

Mclean, Virginia, USA

10001+ employees

https://www.hilton.com/en/

H1B Sponsorship

Hilton has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (3)

2020 (2)