RCM Healthcare Services · 1 day ago
Senior Director of IT Operations
New York, NY
Full-time
Onsite
Director/Executive
$190K/yr - $215K/yr
10+ years expRCM Healthcare Services is a community hospital dedicated to providing emergency and ambulatory care. They are seeking a Senior Director of IT Operations responsible for managing and optimizing the hospital's IT infrastructure and operations to support patient care and organizational goals.
Health CareMedical
Responsibilities
Strategic Leadership
Collaborate with the CDIO on strategic planning and execution of IT operations across data centers, networks, end-user computing, and enterprise applications
Partner with the CDIO to develop the hospital's infrastructure technology roadmap supporting clinical, operational, and digital transformation goals
Establish and monitor operational KPIs aligned to service excellence and uptime
Operational Management
Oversee 24/7 IT operations, including service desk, infrastructure, network, data center, and device management
Implement ITIL-based service management practices to ensure consistency and accountability
Manage vendor relationships, contracts, and service-level agreements (SLAs) for hardware, software, and managed services
Lead system monitoring, performance optimization, and capacity planning across all technology platforms
Team Leadership
Direct, mentor, and develop IT managers and staff to promote a culture of accountability, collaboration, and continuous improvement
Define and execute workforce development plans aligned with emerging hospital technologies and operational demands
Compliance & Continuity
Ensure compliance with HIPAA, HITECH, Joint Commission, CMS, and other regulatory standards
Oversee business continuity and disaster recovery (BC/DR) readiness, including incident response and failover testing
Financial & Project Oversight
Develop and manage budgets for IT operations, including capital planning, cost control, and ROI analysis
Prioritize and execute technology initiatives through disciplined project management and governance processes
Evaluate emerging technologies to improve efficiency, reliability, patient-centered outcomes
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, or related field required
Minimum 10 years of progressive IT leadership experience, including at least 5 years in healthcare operations management
Proven experience managing complex healthcare environments
Deep knowledge of ITIL, and healthcare operations best practices
Experience with supporting Meditech
Strong understanding of network architecture, virtualization, storage, cloud, and identity management
Exceptional organizational and communication skills
Demonstrated ability to lead cross-functional teams in high-stakes, mission-critical environments
Commitment to fostering a culture of safety, service excellence, and innovation
IT systems uptime and service reliability
Incident response and resolution times
Customer satisfaction and clinician experience scores
Budget adherence and operational efficiency
Regulatory and audit compliance
Team engagement and retention metrics
Preferred
Master's Degree preferred
Benefits
Amazing benefits
Company
RCM Healthcare Services
RCM Healthcare Services has over 50 years of experience in the healthcare staffing and consulting industry.
1001-5000 employees
H1B Sponsorship
RCM Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (6)
2022 (5)
2021 (21)
2020 (10)
Funding
Current Stage
Late StageCompany data provided by crunchbase