CNA Insurance · 10 hours ago
Senior Client Services Manager
Chicago, IL
Full-time
Hybrid
Senior Level
$72K/yr - $141K/yr
5+ years expCNA Insurance is committed to creating a culture where employees feel valued and empowered. The Senior Client Services Manager is responsible for developing and directing claim service strategies, managing underwriting and agency relationships, and ensuring customer satisfaction through effective service delivery.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA. Provides technical, administrative, process, and marketing expertise. May serve as executive contact for large, national clients
Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals
Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals
Leads development, delivery and evaluation of client service goals
Customizes measurement tools, such as customer evaluation surveys, and coordinates claim quality reviews, to monitor effective client service results and identify issues
Builds consensus with claim, underwriting, agents, brokers and/or clients to facilitate resolution for all pertinent claim service issues and develops action plans when necessary
Develops innovative new products and services based on client input and profitability goals
Negotiates, communicates and monitors special claim handling instructions for risk management accounts and key commercial clients
Accountable for the defined transition plans, special services and meetings for new accounts
Serves as a knowledgeable resource to both internal and external customers for inquiries about claim service offerings, products and process
Qualification
Required
Strong knowledge of claims systems, reporting systems, pricing model, client set-up processes, and statutory requirements
Strong insurance industry knowledge especially in the specialty area as it applies to client services and claim products and services, administration, and systems applications
Strong problem-solving skills and ability to organize and prioritize multiple tasks
Excellent interpersonal skills to effectively serve clients and build relationships and support sales efforts
Strong written and verbal communications skills
Strong presentation and negotiation skills with the ability to function in a competitive, adversarial and/or strategic environment
Strong collaborative and influence skills
Self-directed to produce quality work products
Knowledge of Microsoft Office Suite and other business-related software and programming
Bachelor's degree or equivalent work experience
Typically, a minimum of five to eight years' experience in claims or third-party administration or insurance operations
Preferred
Claim management experience preferred
Applicable certifications preferred such as CPCU, ARM, AIC, etc
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
EVP of Worldwide Claim
Recent News
2025-11-03
MarketScreener
2025-11-03
Company data provided by crunchbase